Enhance customer satisfaction and loyalty by improving the quality of its services and therefore by contributing to growth and profitability targets of the Brands and of PSA Banque

Working on merger with Santander Consumer Finance- Create with Santander Consumer Finance, 12 Joint-ventures, from the top 12 subsidiaries of PSA Bank (22 Billions)- In charge of all operational workstreams (Marketing, Sales, Risk, Operations, Collections & Insurance) : Ensure that for every single country, this workstreams operate from the first day as planed

Implementing and managing Retail operations of the bank in Turkey- Management of admission, clients services and collections teams- Creating all new operational processes, in line with PSA bank best practices and Turkish banking regulation- Starting all this processes for the new created bank

In charge of a project to create in Turkey, a bank to give to PSA brands (Peugeot, Citroën & DS) the capacity to provide financial solutions to their dealers and clients as well as services (Car or financial insurance, maintenance ...)- Recruit all the teams- Specify & develop all IT systems to operate the bank with strong time and cost constraints- Animate all the project team- Insure all legal & compliance aspects of the project to make the bank operate- Develop external… Show more In charge of a project to create in Turkey, a bank to give to PSA brands (Peugeot, Citroën & DS) the capacity to provide financial solutions to their dealers and clients as well as services (Car or financial insurance, maintenance ...)- Recruit all the teams- Specify & develop all IT systems to operate the bank with strong time and cost constraints- Animate all the project team- Insure all legal & compliance aspects of the project to make the bank operate- Develop external partnerships with services providers to extend the product range Show less

Implementation of LEAN Management within PSA Bank :- Training of top management worldwide, - Projects on continuous improvement, lead time, management control- Create and animate Management rooms (Obeya)- Training and support to operational teams on LEAN tools (A3, PDCA, visual management, 5S ...)- Implementation of autonomous teams

Responsable du projet de désengagement de la banque PSA en Pologne avec son partenaire bancaire et de la mise en place de la filiale bancaire en nom propre.

Responsable de l'organisation des systèmes d'informations des back offices des filiales bancaires de PSA en Allemagne Autriche et Suisse

Missions d’organisation et assistance MOA :Pour BNP PARIBAS, BFI Organisation back office FOREX Money Market (Londres, New York, Paris, Tokyo, Singapore et Sydney). Mission de 15 mois.Pour MANPOWER France : Responsable fonctionnel de la bascule €uro des systèmes d’informations de Manpower. Mission de 6 mois.Missions d’encadrement et de pilotage :Pour AGF Outremer : Pilotage de la validation d'un progiciel (équipe de 4 consultants) Mission de 4 mois.Pour MANPOWER… Show more Missions d’organisation et assistance MOA :Pour BNP PARIBAS, BFI Organisation back office FOREX Money Market (Londres, New York, Paris, Tokyo, Singapore et Sydney). Mission de 15 mois.Pour MANPOWER France : Responsable fonctionnel de la bascule €uro des systèmes d’informations de Manpower. Mission de 6 mois.Missions d’encadrement et de pilotage :Pour AGF Outremer : Pilotage de la validation d'un progiciel (équipe de 4 consultants) Mission de 4 mois.Pour MANPOWER France : Encadrement de la bascule fonctionnelle pour l’€ (équipe de 35 personnes)Missions de réalisation :Pour CONCEPT AGRESSO (éditeur de progiciels de trésorerie) : spécifications fonctionnelles d’un Logiciel de trésorerie (e-cash). Mission de 16 moisPour SOCAPI (assurance vie du groupe CIC) Plan de tests et coordination utilisateurs sur un système de gestion épargne et prévoyance Assurance Vie. Mission de 4 moisPour MANPOWER France : Plan de tests. Mission de 4 mois Show less