Jean Ball Email & Phone Number

Woburn, Massachusetts, Us

Executive responsible for multi-state, enterprise-wide systems and processes to ensure compliance and quality outcomes for home based personal care services. Strategic partner assigned to scale compliance and quality programs and operations across businesses in multiple states within varied program regulations.

Consultant partner for healthcare process improvement, quality, patient safety, data outcomes and compliance.

Danvers, Ma, Us

Enterprise-wide oversight of patient experience, patient safety, quality and compliance processes and outcomes. National quality representative to NPHI Innovation Lab and American Heart Association team creating inaugural comprehensive Heart Failure standards and outcomes for Hospice and Palliative Care. State group representative as Hospice advisor to MassHealth. Visioned and implemented hospice Patient/Family Advisory Council incorporating the voice of the customer into the care provided. Innovated and implemented dashboard visuals and proactive alerts using Business Intelligence data to drive KPIs and enhance patient care meeting benchmarks and ensuring high reliability. Responsible for patient experience and safety event reporting system including investigation, response, required reporting and data trending for future risk mitigation. Use of standardized quality improvement science including root cause analyses, fishbone diagrams, documented process and communication workflows, use of data analytics and ongoing tests of change to drive improvement and meet benchmarks. Change and complex project management for shifts in workflow and adoption of multiple interdisciplinary and electronic systems such as electronic consenting, learning management system, policy portal for edits/access, EMR enhancements to drive data transfer, etc. Responsible for publicly reported quality data for hospice and physician practices. Patient rights/privacy and Compliance Officer driving proactive monitoring, auditing, and adherence to federal, state, licensure and accreditation standards. Operational responsibility for Compliance annual work plan, Medical Records (4 EMRs and 14 electronic interfaces), Clinical Practice/Education, Infection Prevention, Quality chart review and abstraction, QAPI annual work plan, Patient Experience, Patient Safety/Risk Management, Accreditation review process and Quality public data reporting.

Salem, Massachusetts, Us

Cross functional leader with patient safety and risk management including physician peer review and patient events and near miss analysis. Responsible for organization wide oversight of Corporate Compliance, Accreditation/Licensure Compliance, and Patient Experience programs. NSMC member of Partners-wide (now MGB) Committees on Pay for Performance Quality Incentive Programs, Compliance, Accreditation, and Patient Experience. Responsible for ongoing organizational assessment of compliance risks, licensure status, accreditation survey readiness, and improvement activities related to regulatory standards and business integrity practices. Reports and presents compliance risks to Board of Trustees and Senior Leadership team advising on corrective actions. Responsibilities include Patient/Family Relations Department and Human Rights Officer functions, org-wide improvement efforts, and best practice adoption aimed at improving HCAHPS scores.

Salem, Massachusetts, Us

Led organizational efforts to provide consistent patient and family centered care including contributing to the development of an effective organizational improvement framework and selection of improvement priorities aimed at the delivery of safe, effective, efficient, and patient-centered care. NSMC member of Partners enterprise-wide committees on Pay for Performance Quality Incentive programs, Clinical Compliance/Accreditation, and Patient Experience. Responsible for daily operations of both Patient Family Relations and Human Rights Officer functions for complaint and grievance resolution. Revised and produced an enhanced dashboard for Patient Experience metrics including HCAHPS and Feedback Monitor data in order to drive improvement. Responsible for ongoing adherance to accreditation, licensing and regulatory standards and requirements including preparation for Joint Commission and other on site specialty and certification surveys. Founded Partners-wide Mock Survey Team with other enterprise members.

Salem, Massachusetts, Us

Responsible for oversight of full licensure and accreditation process including State Public Health and Joint Commission Survey process for two acute care hospitals and 8+ off site locations. Cross functional education and project management related to standards compliance and improvement efforts. Coaching for improvement cycles including data collection, analysis and interpretation. Led multiple cross functional teams and committees. Created multidisciplinary Tracer Team locally and Mock Survey team with colleagues across multiple organizations within our parent company.

• Progressive operational leadership responsibilities increased to 20+ FTEs across 7 locations including cross functional oversight as part of affiliation with attached acute-care and pediatric hospitals.• Expanded geographical service area with successful creation of 6 outpatient clinics including business plans, referral relationships, space acquisition, contracting, staffing, licensure and operational startup- all with immediate positive cash flow and sustained referral and outcome performance• Consistent operations management- patient satisfaction, positive revenue margins, physician referral relations, staff retention, and productivity. Progressive quality improvement roles enterprise-wide.

M.Ed., Organizational Management

Bs, Pt, Physical Therapy