Designing corporate training that impacts performance and drives results. Experienced professional with a focus on serving retail, healthcare and financial services organizations. Broad experience designing online and blended interventions focused on real and impactful behavioral change.*Utilize knowledge of needs analysis, adult learning theory, instructional design and assessment to meet the performance improvement needs of various clients.*Design solutions using a variety of strategies including instructor-led training, asynchronous and synchronous online training and just-in-time performance support.*Facilitate engaging face-to-face and virtual training sessions with a focus on skill acquisition and action planning.

Rethinking learning in a digital world.I led a creative and technical group of instructional designers and developers in a start-up environment.I designed complex, innovative blended learning solutions for clients in the highly-regulated industries of healthcare and financial services.This includes effective on-ramp activities to prepare learners and deploying “road-to-adoption” activities to move associates from learning to performance.And, I supported our growth by interfacing with clients and prospects throughout the sales funnel and project implementation.

Top-ranked adjunct and three time Teaching Excellence Award recipient. Guide undergraduate interdisciplinary students in articulating their interdisciplinary journey. Teach interdisciplinary research methodology. Support full-time faculty in continuous improvement efforts for the interdisciplinary program.

Led design and development of new hire and multi-deliverable training projects for 7,000 regional banking colleagues. Directly managed a team of six instructional designers and multiple contractors.*Sourced enterprise-wide learning management system and co-led implementation (3-year $550,000 contract), resulting in substantial improvement in learner experience and system performance. LMS received "Best Learn.com Website 2009" out of 575 competitors.*Sourced and implemented virtual classroom platform (WebEx Training Center), reducing training costs and accelerating development schedule. *Led colleague readiness efforts for 330-branch bank acquisition, which prepared departments, leaders and individuals to effectively transition to a new organization.*Balanced vendor and internally generated online content to drive expense reduction by $10,000 and improve learner experience.*Leveraged games, animated characters, podcasts and video to increase learner engagement, support skill acquisition and reduce seat time.*Guided the development of departmental process improvement efforts including storyboard and user interface templates, online development standards, image libraries, project management cycle and online training evaluation analysis resulting in shortened design cycle and faster onboarding of new instructional designers.*Created $85,000 annual budget forecasts (non-salary) and managed technology expenses.*Managed departmental software and hardware inventories.*Served as project manager and/or lead designer on multiple initiatives including sales and outbound calling skill development, regulatory risk management and software launches.

Designed and developed training solutions for audiences as large as 10,000 banking office colleagues.*Managed team of four instructional designers, increasing quality of deliverables and improving time-to-market.*Designed and developed sales, management, small business, new hire, operations and product courses.*Led the retail training development for two bank acquisitions in the same year, under-budget and under deadline, by identifying gaps between newly acquired branch employees’ skill sets and required skill sets and repurposing existing content.*Contributed to training implementation for a $122 million software conversion project by developing electronic performance support system content, conducting needs and task analysis for three key retail positions, managing a team of field representatives, designing e-learning storyboards and creating instructor-led workshops.

Accelerated in-branch consumer and small business sales and coached customer service representatives on referrals. Also responsible for branch operations, consistently securing best-in-market internal audit scores.

Developed marketing tools promoting product lines and company programs for pet supply wholesaler with 10-state coverage. Managed inventory for 95 product lines, representing $14 million in annual sales. Promoted after successfully managing sales territory servicing 350 retail accounts.