Jean Murphy Email & Phone Number

Columbus, Oh, Us

Led Business Development strategy and organization for Pearl Interactive Network (Pearl), a HUBZone Certified, Women Owned Small Business (WOSB) specializing in Contact Centers supporting government Healthcare and Beneficiary Services.Revenue increased 5x during my five-year tenure leading Business Development, resulting in Pearl’s 2023 Washington Technology Fast 50 Award for fastest growing government small businesses. Secured new business supporting the Veterans Health Administration, Veterans Benefits Administration, Defense Health Agency and Tricare, Centers for Medicare & Medicaid Services, Health Resources and Services Administration (HRSA), Centers for Disease Control and Prevention, Social Security Administration, Federal Emergency Management Agency, Dept. of Education - Federal Student Aid, Internal Revenue Service, Indian Health Service, Office of Personnel Management, and the State of California.

Irving, Texas, Us

Responsible for new business strategy and capture at HMS Federal for the Department of Veterans Affairs and Defense Health Agency. Developed new relationships with clients and partners and built pipeline of new business opportunities. Presented multiple executive opportunity reviews to secure capture approval. Led capture efforts, RFI and proposal responses. Represented HMS at government and industry conferences, Veteran Affairs "Special Medical" and "Fraud, Waste, and Abuse" Advisory Committee meetings, and the National Disabled Veterans Winter Sports Clinic in Snowmass, CO – sponsor and volunteer.

Annapolis, Maryland, Us

Enjoyed the opportunity to work with former government and industry executives as an independent consultant supporting Deep Water Point (DWP) clients.

Pittsford (Rochester), Ny, Us

Responsible for new business identification and capture with multiple federal agencies including Department of Veterans Affairs and Housing and Urban Development.Responsible for $75M award for the Veterans Affairs Veterans Choice Call Center - established end-to-end telephony and technology infrastructure, and hired over 800 Patient Service Representatives located at two company facilities to provide general information on Community Care "Choice" healthcare benefits available to Veterans, patient scheduling, provider outreach and enrollment, and medical documentation management. Awarded “Sutherland Sales Person of the Year”, “Sutherland Pinnacle Award” for Veterans Affairs account, and “Sutherland Elite Performer Award” for exceeding annual sales quota.Trained in Customer Journey Mapping and Rapid Prototyping to enhance the Customer Experience. Member of Solutioning Team placing 1st in Shark Tank style competition.Member of Professional Services Council's (PSC's) Veterans Affairs Vision Team.Volunteer and Corporate Sponsor for the National Disabled Veterans Winter Sports Clinic.

Montreal, Quebec, Ca

Responsible for new business identification and capture - Business Development lead for Department of Veterans Affairs account. Left CGI to care for husband during his long battle with cancer, and to get the family's affairs in order following his passing.

Responsible for new business identification and capture within federal civilian agencies.Successful capture of Social Security Administration Benefit Offset National Demonstration (BOND) Call Center - 8 year outsourced program valued at $4.7M.Business Development and Capture Manager responsible for Veterans Affairs T4 contract, securing multiple winning team positions as Tier 1 subcontractor for contact center services on this $12B contracting vehicle.Convergys chose to reduce their investment in the pursuit of the federal government market and dismantled their federal government practice.

Arlington, Va, Us

Responsible for new business identification and capture within federal civilian agencies including the Department of State, the Pension Benefit Guaranty Corporation, the Department of Labor, the Social Security Administration, and the General Services Administration.Successful capture of Department of State National Passport Information Center (NPIC) valued at $47M. Program procured through the AbilityOne program.Business Development Director supporting the successful capture of the GSA USA Contact government-wide contracting vehicle for multi-channel contact centers with a $2.5B contract ceiling.

Us

Responsible for new business identification and capture within federal civilian agencies including the Social Security Administration, the Environmental Protection Agency and the General Services Administration.Successful capture of subcontract for the $525M Agency Wide Support Services Contract at the Social Security Administration for software development and related services – valued at $17.5M.Successful capture of the prime contract for Social Security Administration’s $2.7M Firewall Appliance Solution for critical network security protection at the National Computer Center in Baltimore, MD, and across 10 regional headquarter offices.Secured teaming agreements with several other prime contractors and subcontractors for additional civilian agency pursuits.

Held various positions of increasing responsibility in business development and program operations during successful 14 year career with ACS and was a member of the M&A Due Diligence Team that evaluated strategic company acquisition. Key agencies included Social Security Administration, Department of Labor and the General Services Administration. In 2003, Account Executive and Capture Manager responsible for subsequent award of the Social Security Administration’s $1M document imaging pilot supporting the electronic disability claims processing program. In 2002 and 2003, sales manager responsible for awards with the Department of Labor for outsourced document imaging and claims processing for Workers Compensation programs. Awards valued at over $170M.In 1998 and 1999, led business development and capture efforts that resulted in $87M contract award for the Systems Development Center for the General Services Administration’s Public Buildings Service. As Program Manager for the Systems Development Center, led successful start-up and first year of operations.In March 1998, led the capture effort to secure a $50M contract award for nationwide desktop outsourcing services for the US Senate. Awarded “ACS Hustle Award” for this achievement – honor bestowed to only 50 out of 11,000 employees. Prior to this position, was Program Manager responsible for the General Services Administration’s Public Buildings Service (PBS) contract. Led a team responsible for 40 applications as well as information support services for PBS clients nationwide. Achieved 200% of goal for revenue and profitability growth and achieved successful SEI CMM evaluation.Held various technical and project management positions in support of government customers including the Department of Housing and Urban Development.

Blue Bell, Pennsylvania, Us

Responsible for benchmark development in response to federal government IT procurement specifications. Performed analysis, design, and programming of prototype solutions. Demonstrated solutions for government-witnessed testing and evaluation. Directed benchmark development effort and was lead presenter for the “Live Technical Demonstration” for the US Department of Agriculture. Awarded “Outstanding Achievement Award” for this accomplishment.Prior to this, held technical and management positions of increasing responsibility and was promoted to Manager, Software Support in January 1987. In this role, managed a group of analysts responsible for hotline and dispatched support for federal government clients nationwide. Provided support to the Internal Revenue Service, US Army, US Navy, US Customs, Patent and Trademark Office, Bureau of Mines, US Fisheries, and various other federal agencies. Was selected for the role of Beta Test Site Coordinator for new releases of software development tools tested at the US Army Medical Personnel Command in Washington, DC. In this role, acted as primary liaison between the client and company development organizations located in California and New Zealand.When first joining the company in 1984, was responsible for major enhancements to the Remittance Processing System for the Internal Revenue Service. This system operated at all IRS processing centers to perform the function of encoding and endorsing checks received from US taxpayers. Was awarded “Outstanding Achievement Award” for this accomplishment.

Baltimore, Md, Us

Responsible for formal classroom instruction and tutoring for COBOL, PASCAL, and FORTRAN programming courses. Presented course material to classes of 40 or more students, provided one-on-one tutoring and program debugging assistance, created program test data and test environments, and managed computer accounts.

Registered Radiologic Technologist (X-ray and Infrared Thermography) for multiple physician practice and treatment center. Also assisted physicians with patient examinations and procedures and provided patient instruction for lower back care, cast care, and proper use of crutches, canes and other orthopedic devices. Continued to work as Radiologic Technologist part time in 1981 and 1982 while attending University of Maryland on a full time basis.

Bs, Information Systems Management, Magna Cum Laude

Registered Radiologic Technologist, X-Ray, Ct Scan, And Ultrasound Diagnostic Imaging

High School, College Preparatory