Business transformation strategist and experience designer with a passion for delivering innovative solutions that reconcile complex business challenges with an intimate understanding of the human context. Track record delivering through interdisciplinary collaborations in both freelance and full time roles as a senior team lead, team member and individual contributor for both start-ups and established corporations. Industry experience includes: • Customer Service• Music and Entertainment • Financial Services• Technology• PharmaceuticalsSkills include:• Team leadership and development (extensive experience with remote teams)• Client relationship and business development• Interdisciplinary collaborations at the intersection of business, design and technology• Transforming strategic goals into service, product and business model design• Applied semantic knowledge design (users, data-centric, context) and AI enablement• Strategic and tactical user research with an ethnographic and contextual inquiry perspective• Workshop design and facilitation (design thinking, deep dive)• Omni-channel experience design