Jeanna Walsh Email & Phone Number

Wallingford Ct

-Managed large Medicare Program, developing documentation to support meeting presentations and tracking and reporting on individual program progress-Launched member incentive program for Medicare Advantage members with budget of 500K, coordinating support with cross-functional teams.-Led team supporting Medicare projects, consistently meeting and exceeding business goals

North Haven Ct

-Developed foundation for internal senior business oversight program, ensuring provider business compliance with Center of Medicare and Medicaid (CMS) guidelines-Collaborated with business partners, successfully meeting all Provider corrective action plan deliverables for the Center of Medicare and Medicaid Services-Facilitated development of database for utilization by department to house provider data used for outreach in the Private Fee for Service product, providing updated list of participating providers to clients-Managed partnership between local provider relation and senior provider outreach teams, maintaining timely communication and efficient use of resources

Wallingford Ct

-Managed multiple integrated projects, ensuring on schedule delivery for customer service operations team-Coordinated with information technology team successful conversion of Medicaid line of business to ACES platform, resulting in system and resource efficiencies-Implemented process efficiencies for customer service operations teams by consolidating customer service house account, savings of 1 FTE.

Wallingford Ct

Supervised call center with staff of 50+ servicing 350K+members-Met or exceeded established service level agreement goals for average speed of answer and abandonment rate by monitoring call center staffing levels-Cultivated relationships with clients by tracking service issues, identifying root causes and working cross-functionally to resolve issues