Jeanne Fishback Email & Phone Number

Assistant Operations Manager: Streamlined existing data management tools. Maintained employee database. Managed client relations and shift staffing for recurring clients. On-call first level management escalation for all field agents. REACT (Response-Escalation-Arrest-Control-Takedown): Senior field escalation response. Assisted other security agents with aggressive or problematic event participants. Implemented long-term solutions to repeat concerns. Reported agent, process, and environmental findings to shift leads and company owners for assessment and improvement.

Reinventing ancient and historical musical instruments for the modern era.Visualized and constructed a functional physical workshop environment. Analyzed and refined musical instrument designs to incorporate mathematical advantages. Applied cutting edge CNC technology to nyckelharpa and ukulele fabrication.

San Mateo, Ca

Project management and utility coordination for commercial and utility-scale solar.Negotiated grid interconnection policies with public and municipal utility companies, opening commercial installation opportunities by 10-25% per quarter. Presented at the CPUC. Verified eligibility for CAISO requirements for variable generation renewable resources. Managed an 11-person team. Developed and presented training to onboard new team members and roll out new tools and procedures. Monitored workload balance, provided performance reviews. Assessed and managed project build schedules for commercial and utility-scale solar installations to assure compliance with interconnection and rebate deadlines, which allowed the commercial pipeline to double for three consecutive years. Facilitated meetings between SolarCity and utility engineering teams to negotiate grid stability and reliability, integration of local storage vs net metering, and other issues.

San Jose, Ca

Taught Safety and Basic Use classes in the following subjects: Laser cutter, wood shop, wood lathe, textiles (basic sewing, industrial walking foot, long-arm quilting machine, CNC embroiderer), stained glass, vinyl cutter, sand blasting, and powder coating, and metal spinning. Developed and taught advanced classes in laser, textiles, and wood lathe. Wrote student manuals and instructor guides to maintain consistent course work across TechShop locations. Maintained and repaired equipment and tools for all classes. Managed instructor materials inventory.

Cupertino, Ca

B2B product support and infrastructure management for HP Software-as-a-ServiceResolved B2B support tickets across all HP SaaS products, including first-tier scripting support (VuGen, C++), international colocation connectivity and bandwidth issues, installation of client certificates, and report development and customization.Maintained SOC backend infrastructure, including physical machines and virtual infrastructure (VMware). Automated suitable processes and updated runbooks (Opsware). Redesigned internal audit criteria and auditing process to provide more accurate data on ticket throughput, SLAs, and accuracy. Developed and delivered training for interns and employees in SaaS products and SOC procedures.

San Jose, Ca

Assisted customers with transactions and automotive loans.Streamlined and enhanced credit union software and hardware.

Cupertino, Ca

Upheld YMCA standards of safety and conduct to ensure a pleasant experience for pool patrons. Mentored junior guards.

South Fork, American River

Led inexperienced clients through class three rapids. Enforced safety procedures while coordinating teamwork and promoting recreational mayhem. Maintained equipment, organized expeditions, and prepared meals.