Jeanne Gendron Email and Phone Number

Project manager on various IT related projects across multiple business entities in the US and the UK including implementation of ERP software (QAD) in a manufacturing environment with SalesForce.com integration. Convert from various existing legacy systems. • Responsible for all phases of multiple concurrent IT projects • Provide leadership to key stakeholders and facilitate executive (i.e. VP) level steering committees discussions• Define program and/or project scope and objectives along with applicable project estimates, detailed work plans, schedules, and resource plans• Provide leadership to project team to achieve objectives on time and on budget• Ensure end results meet business benefit expectations• Foster strong working relationships between project team members• Monitor and control project financial metrics and make adjustments where necessary to meet scope, schedule and budget expectations• Follow the IT engagement management model as well as ensure it is aligned with corporate engagement models• Provide analytical guidance to project team in support of issue and risk resolutions• Escalate project issues as appropriate

Responsible for the overall management of existing customer relationships of an IT Services firm. Primary focus on generating revenue growth in an assigned geographic territory across several practice areas. This includes the sale of software and hardware products, consulting and support services, and software maintenance agreements. New sales developed through direct sales and marketing activities using a team sales methodology. Also responsible for project management of various IT service projects.Responsible for regular customer communications and customer needs assessments. Assist customers in choosing business solutions.Present all service offerings to customers to up sell / cross sell across several practice areas including Microsoft Dynamics ERP solutions, Dynamics CRM, SharePoint Services, Tribridge Managed Services and Security and Infrastructure Consulting Services.Coordinate discovery sessions and software demonstrations. Prepare, Statements of Work and project proposals. Coordinate contract negotiations and close deals.Communicate project requirements and goals to the project delivery team. Maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.Provides regular two-way communication between the customer and team, to provide strong team representation and set proper customer expectations. Ensure that customer issues are dealt with in an efficient, timely manner.Participate in marketing campaigns and events as required.

Provide consulting and support services on a variety of ERP / Accounting software solutions. Focused primarily on Sage Accpac ERP but also utilized ACS Management Plus, Timberline, Solomon IV, Solomon IV Project Controller, QuickBooks and M.Y.O.B. Service clients in a variety of industries including construction, property management, professional services, non-profit organizations, publishing, hi-tech, retail and wholesale distribution.Qualify prospects to determine their overall needs, requirements and suitability for a product. Create interest and set sales appointments when appropriate.Demonstrate the various features and functions of a software package to prospects.Manage the overall sales cycle through contract negotiations and deal close.Assist in choosing hardware and coordinate installation of hardware and software.Determine implementation strategy, configure system design, and coordinate conversion from legacy system.Install software and provide assistance with setting up business processes and procedures.Develop training materials and provide end user training.Design Financial Reports and customize forms/reports such as invoices, work in process reports and sales analysis reports.Manage software/database update process to ensure data and system integrity, software functionality and proper system configurations are in place.Identify, manage, and resolve software and system issues in both client and server environmentsProvide ongoing accounting and technical support services as required.