Jeanne Young Email and Phone Number

• Leads System Administrator responsible for the day to day activities within the SuccessFactors instance.• Support multiple interfaces to and from SAP ECC to SuccessFactors.• Partners with IT and HR Business Lines to gather requirements for new system implementation.• Setup new Role Based Groups and Roles and update current access based on HR SME request.• Review and communicate to the affected HR groups per quarterly enhancements performed by SuccessFactors.• Provide training/job aids for system rollouts to HR and non-HR end users; using Webex Demos and creating test employees for train the trainer sessions.• Customer facing role with all levels of the company from Executives to engineers to administrative support.• Performs annual cycle rollouts for Compensation, Succession, 9-Box, Performance Management, Employee Ranking, Career Development, and Goals Management.• Worked with the SuccessFactors Customer Success Manager to ensure timely resolutions of ticket issues.• Perform Level 3 support, and any escalations from Level 2 support from our call center team in Philippines. • Develop actionable dashboard tiles based on data from annual cycles; run ad-hoc reporting.• Attended SuccessConnect conference to maintain system knowledge and develop HR strategic business plans based on vendor’s roadmap.• Implemented WalkMe and produced Walk-Thrus, guided tutorial software, within SuccessFactors, to aid new end users.

• Partnered with IT, product management, account managers, vendors and other business stakeholders in the defining and implementing new product features. • Implemented service based time and tiered employer match percentage 401K Plan. Configured benefit plans for Employee Self Service online annual enrollment. Created separate files to upload employee/employer pension for Canada employees to vendor. Testing and confirming system upgrades. • Training HR Regional and Employee Service departments on using Business Objects, to empower and engage end users.• Conversion of East Canada human resources and payroll data from Ceridian to internal JD Edwards, maintaining data integrity, benefits setup, and file transmissions to various vendors. Automated file process for Canada pension to Sun Life and Great West Life. • Currently creating interface for succession and bonus planning into SAP HR Globe for salaried employees. • Provide second level HRIS support for HR services team to include: administration, benefits, employee and labor relations, and payroll, in area such as: data integrity, reporting, payroll runs, rate changes, data setups for jobs.• Responsible for Year-End tasks: rollover of carry over balances, pension reconciliation for Canada and T4, 401K Plan update and accelerated benefits for the union group, auditing all benefit plans to ensure compliance, Business Object ad-hoc and standard reporting, JD Edwards system reporting, system setup of new pay codes, rate changes, benefit plans and group, job and org changes, and salary range updates.

• Responsible for maintain all master data configuration and setups for HR administration, payroll, benefits, union compliance. Performed mass loads of data and setups.• Supported project team to design, develop, and execute various system implementations, and conversions of acquired companies.• Resolving issues related to data in tables or fields to insure proper and accurate reporting to customers and vendors.• Performed in-depth analysis on problems, identifies root causes, and recommended effective and efficient solutions to resolve application errors and implement appropriate fix.• Implement process improvement to save time, costs to the business and/or improve data integrity.• Provide ongoing training to new hires in the departments. Documented system processes• Security BPO – defined and maintained HR system security for all HR users.

• Maintained Fidelity 401K support for new plan setups, participant maintenance, internal corporate support, including weekly reconcile and transmit 401K Fidelity File.• Communicated process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.• Supported annual enrollment efforts to include data maintenance and data integrity in the system.• Served as backup to benefits manager. Responsible for executing delegated tasks, meetings, and assignments of project tasks.

• Setting up new hires, processing terminations, wage garnishments, direct deposit, commissions, and maintaining updated and correct employee information.• Maintained payroll records, files, source documents and reports. Prepared special, standard and ad-hoc reports, queries, and conducts appropriate audits to ensure data integrity. Ran various audit reports (salary reviews, terminations, headcounts, etc.) to ensure timely and accurate employee maintenance.• Processed Manager and department changes, as needed. Communicated with various departments and provides support regarding payroll inquiries.• Conduct benefits orientation for new hires and maintains paperwork regarding benefit information. • Maintained an accurate accounting system for all payables and processes invoices for payment.• Understand computations associated with payroll deductions, federal and state tax withholdings, unemployment tax, Medicare, and social security.

• Payroll Processing in Multi-State, coordination of new hires and terminations with Human Resources and employee changes such as tax status, voluntary deductions.• Responded to agency requests for information with regard to taxes, child support and garnishments.• Inspected automated system outputs such as registers and standard reports and determining and correcting out of balance conditions. Reconciled time card punches on a weekly basis.• Communicated with various locations on any missing punches or missing time and gain the proper approvals to submit adjustments.

• Monitored and balanced funds, budgets, and accounts for specific grants, analyzed financial data and resolve potential discrepancies.• Assisted department with accounting procedures and compliance issues. Reviewed contracts for financial compliance.• Approved check request and requisitions. Accumulated requested documents and information for outside auditors.

• Entered new hires, employee changes such as tax status, voluntary deductions, and various other miscellaneous changes. Issued manual checks, voids checks, prepared stop payments/corrected checks and updated payroll system as appropriate.• Assisted facility personnel and accounting staff in research and resolution of payroll transactions. Prepared payroll tax report filings. Processed voluntary and garnishment deductions. Analyzed and reconciled payroll system with general ledger on a monthly basis. • Generated reports daily, weekly and monthly reports for executive team, internal departments and government agencies.