Jeanne Hesketh Email & Phone Number

Managing 250+ orders under $100k through the entire order process. From receipt of order, to receiving payment for the order and everything in between!• Performs order management mainly through SAP reports for assigned customers, from order acceptance to invoice.• Effectively communicates expectations to team members in a timely and clear fashion.• Manages clients' information in SAP and other information systems.• Supports customers remotely, providing first-level user support in case of arising issues.• When required, maintains the relationship with clients and sales representatives to clarify orders and issues.• Tracks order milestones and deliverables to ensure successful and timely delivery of orders based on agreed upon contract terms.• Coordinates the resolution of customer requests and questions with qualified Field Service Engineers or Project Engineers.• Participates in investigating and resolving commercial problems.• When required, assists with coordination of resolution of issues with materials procurement, Engineering and Field Service resources, coordination of deliveries to customer site and startup with Field Service team.• Assists with routine administrative responsibilities on an order.• Selects appropriate processes from clearly documented rules, past practices, or instruction.

Hingham, Ma

• Supports Russelectric’s Sales and Marketing programs through all marketing channels. • Gather and analyze data to create high-level presentations.• Plan and coordinate events and client meetings. • Routinely interact with customers, direct salespeople, and third party sales representatives to gather and summarize forecasts and competitive information.• Conduct sales analysis and provide reports to management designed to help increase revenue and meet business objectives. • Maintain and update Sales and Marketing reporting databases.• Supports the Vice President of Commercial Operations

Hanover Mall - 1775 Washington Street Hanover Ma 02339

- Served as the primary resource for Marketing at the Hanover Mall. - Planned and maintained a Marketing budget of over $150,000.- Assisted in the temporary leasing of the center and selling advertising and sponsorship opportunities. - Created and managed all mall events including Hanover Mall Drive-in Movie Night, Diversity Day and the Santa Photo experience.- Supervised Customer Service, diffused customer complaints and maintain the gift card program.- Managed property web site, Facebook page and two electronic digital message boards- Developed and executed advertising across all media channels from concept to launch.- Assisted and created lead generation and mall collateral.- Created outdoor digital advertising messages.- Reviewed and evaluated customer research, market conditions and competitor data.

Hanover, Ma

• Served as the Specialty Leasing / Marketing Manager’s primary resource for assisting the temporary leasing of the center, maintaining the gift card program, Marketing events, and sponsorship initiatives.• Assisted with lead generation, event planning, mall collateral and administrative duties including correspondence, receptionist coverage and file maintenance.• Maintained the properties web site, Facebook page, and all other social media platforms.Note: The owners of the Hanover Mall switched property management companies from Jones Lang LaSalle to CBL Properties and Associates in May, 2010.

Plymouth, Ma

Managed all marketing, accounting, customer service and administrative functions for a new start up plumbing company.

Norwell, Ma

• Formulated and executed a Marketing contact plan for respective sales channels. • Managed communication with internal resources to execute distribution of all program materials. • Provided market, competitive, and quantitative research on an as needed basis. • Managed trade show logistics, booth space design, and all promotional material to maximize ROI. • Created and managed Marketing budget. • Created and reported on surveys to provide Marketing intelligence on our customers.

Bachelor Of Science - Bs Magna Cum Laude, Marketing, 4.0

Completed my Bachelor's degree through online courses at Southern New Hampshire University.

Shopping Center Management - Certified Marketing Director

Successfully completed the on line learning of shopping center management program

Associate'S Degree, Business, Management, Marketing, And Related Support Services