Jeanne Jacobs Email & Phone Number

A strategic thinker with strong leadership skills actively advancing business processes through successful project and program implementation. Strengths include being able to shift from high-level strategic goals to operational requirements while delivering consistently to meet diverse objectives across the organization. A proven record of success with end-to-end implementation of complex projects/programs spanning foundational application development, process improvement initiatives and organizational transformation.Specialties: Program and Project Management (PMP)Multi-site project managementLeadership, Collaboration, Teambuilding Negotiation, Conflict Resolution, Communication Process ImprovementStrategic Thinking, Planning and RoadmapsRFP, Evaluation Matrix, SelectionCustomer Service - Customer Touch Points Voice of the Customer - Awareness to AdvocacyEnterprise Content ManagementDocument Management - Policies, Standards, ProceduresVendor Negotiation and ManagmentInsurance Industry

Listed skills include Process Improvement, Program Management, Project Management, Vendor Management, and 42 others.

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  Senior Project Manager

  Pemco

  Apr 2010 - Present - Greater Seattle Area

  Leading enterprise technical and business projects across the organization from discovery through implementation with focus on the Customer Service Division - Claims and Customer Service Departments. Current multi-year program focus includes the integration of the enterprise content management capabilities across the company.• Successfully transitioned front-line staff from paper processes to electronic document capture, management and storage• Executed a new online workflow for claims staff, eliminating paper document handling and processing • Implementing HP Exstream document creation tools for company forms, letters and correspondences• Simplifying enterprise records capture and storage through new OCR (optical character recognition) tools • Development and implementation of multiple projects which transform company to a paperless work environment, including shifting capture capabilities to front line staff and foundational application development and deployment • Ground up development of classification system, taxonomy, Unity workflow and multiple department implementations utilizing Hyland’s OnBase Enterprise Content Management (ECM) solution • Migration of corporate legacy records from multiple storage formats to OnBase repository• Implementation of online coverage verification program with approved vendors, realizing $200K savings annually• Direct work with front-facing staff to simplify and optimize processes as projects are implemented • Business manager leading business efforts for multi-year Customer Information Management program, a voice of the customer toolset providing frontline service, sales and claims staff access to customer profiles and PEMCO relationships