Jeanne Ringel Email & Phone Number

Roanoke, Virginia Area

IBM

• Senior Business Analyst, IBM CIO Transformation and Operations 2015 – PresentProvide transformation of quote-to-cash processes with focus to improve and increase value to IBM Offering owners, external customers and.
• Analyzed, compared and recommended selection of cloud-based Configure, Price and Quoting (CPQ) tool for inclusion in new stack of applications, supporting quote-to-cash Software as a Service (SaaS) business.
• Support quote-to-cash processing for Cloud Service Agreement (CSA) and Passport Advantage Express (PAE) lines of business through implementation of Apttus on Salesforce.com.
• Transform business stakeholder requirements into epics, features and user stories in Rational Team Concert (RTC) tool, an Agile lifecycle management tool, facilitating planning and execution of SaaS Acceleration.
• Manage and plan delivery of user stories for 2-week delivery iterations against available resource velocity, enabling faster software delivery.
• Established bi-directional interfaces to Distributed Software (DSW) quoting tool to support streamlined quoting processes feeding into DSW SAP as lead analyst for both digital sales experience (DSE) and engage support.

• Collaborated with business stakeholders to request and implement changes to Web Quote-to-Cash and Web eBusiness Self-Serve applications.
• Improved user experiences, simplified processes and reduced end-to-end processing times by determining customer / Support team pain points and implementing enhancements to eliminate.
• Broadened scope of products available in DSW systems to include SaaS implementation by working with internal stakeholders from Order Management, Customer Fulfillment and Legal.
• Facilitated DSW system infrastructure changes to implement passive incorporate by reference terms and conditions acceptance solution for IBM Cloud SaaS business, eliminating need for customers to log in to actively.
• Improved overall user experience, including enhancing search functionalities, reducing steps needed to accept all applicable terms and conditions and updating every screen presented to customer, by working closely with.
• Reduced compliance and audit review preparation time by nearly 40% by partnering with DSW Compliance team and through establishment of repeatable processes and improved compliance documentation.

• Ensured application solutions adhered to all compliance guidelines. Areas of audit included internal corporate compliance and Sarbanes-Oxley (SOX) Key Controls over Financial Reporting (KCFRs).
• Delivered innovative solutions that adhered to control postures dictated by existing and new corporate instructions, as well as internal IBM Application Systems Control and Auditability (ASCA) requirements by.
• Wrote and delivered ASCA certification documentation, detailing technical processes and controls implemented as part of these processes and ensuring confidentiality / security of customer data and protect IBM interests.
• Maintained successful audit posture by working closely with application owners.
• Met 100% success goals in BTMT completion and quarterly compliance by reviewing assigned applications on on-going basis.
• Coordinated quarterly SAP end-user training across all 4 IBM regions (Japan, Asia Pacific, Eastern Europe and the Americas), supporting enablement of recent application changes.