• Develop new and existing programs to scale clean energy/tech companies: planning, monitoring, managing, and reporting on the progress of these programs, including the Carbon to Value Initiative, the Global Incubator Programme, and Year 2 of H2 Refuel• Communicate and cultivate relationships with internal and external stakeholders• Act as a people management and change management resource• Provide high-level support on strategic planning initiatives and internal and external communications• Coordinate with other team members to ensure alignment of work across the incubator in accordance with its mission and strategy, Tandon’s mission, and with an eye toward ongoing systems and process development• Develop proposals for grants and other fundraising opportunities

Support clients as a content strategist, process engineer, and project manager, adapting to each client’s unique voice, requirements, and deadlines

• Manage and support a team of CX associates to effectively drive customer-first initiatives and responses• Use customer insights to coordinate with operations, marketing, and product development teams• Analyze data and trends to inform and support company-wide initiatives• Coordinate with 3PL and warehouse contacts to track inventory and proactively solve inventory challenges

● Grew a client services team from five members to 15, managed junior team members, and led them in defining and executing 500-700 high-quality projects a year● Quickly learned about new client fields and owned work plans for high-impact projects, including materials for the public education campaign on measles and a bill of health care rights for the LGBTQ community● Provided leadership and support to a cross-divisional workgroup in creating new agencywide communications standards on health inequities, and worked with multiple stakeholders across the agency to build consensus on these standards● Developed with the team an on-boarding system and documentation that allowed team members to show their strengths and welcome new talent● Partnered with internal teams to develop an IT system used by 6,000+ health care employees to achieve the business development goal of producing high-quality materials on shorter timelines and improving internal transparency ● Trained 100 staff on communications and PM processes to improve workflow● Managed financial processes and budgets of 10 vendors ● Supported the language access staff in collecting and analyzing data on language needs and ensuring the agency’s compliance with local language access laws

● Supported and assigned projects to a team of five production editors ● Created and maintained 50-60 book schedules per year for upcoming and current seasons ● Led the QA process for e-book conversions for six imprints (150-170 titles annually), and trained staff and freelancers on the QA process ● Supervised and hired freelance copy editors and proofreaders, and evaluated their work ● Coordinated with editorial, production, design, and digital production to successfully distribute titles to the consumer● Styled, copyedited, and proofread 30-40 fiction and nonfiction titles annually

● Distilled complex information from core content areas (e.g., science, math) into accessible teaching and learning tools for grades K-3 ● Planned, scheduled, and maintained project timelines for 36 teacher’s guides and workbooks● Supervised and hired freelance writers and illustrators, and evaluated their work ● Partnered with writers, content experts, graphic designers, and leadership to develop materials● Collaborated with internal teams to design and implement editorial standards and workflow● Acted as a point of contact for consumers, addressing inquiries to ensure quality and a positive consumer experience

● Aided the codirector of the language arts program in editing final product proofs and in the development of project schedules, estimates, and invoicing● Supported other editors in completing assignments and meeting deadlines● Created templates to facilitate workflow● Copyedited teacher's guides and student materials