• Own the warehouse - every aspect of retail and wholesale shipping, receiving, customer service, returns, and scheduling of services, products, and employees. Redesigned the warehouse layout for optimizing space and efficiency. • Leads a team of 8 individuals in customer service, order fulfillment, and warehouse organization; delegating daily, weekly, and monthly assignments and goals.• Automates and optimizes systems and apps: Apparel Magic, Shopify, Narvar, ShipStation, and Gorgias. Continually reviewing services that fit our needs.• Forecast company growth while creating a productive and fulfilling work environment for the growth of team members. Understands and utilizes strengths of each employee, motivating and getting the best out of each employee. Conducts reviews every 6-12 months as needed.• Communicates with department heads and owners to stay abreast of developments in other parts of business.• Works closely with Sales Department to ensure wholesale customer orders are shipped and paid on time. • Constantly communicates with Accounting reviewing unpaid invoices and term accounts. Sends emails and calls wholesale accounts to keep them in good terms.• Plans quarterly physical inventory counts; schedules employees and adjusting assignments to make time for complete, accurate, and efficient count.• Coordinates with Production Department to plan incoming domestic shipments and inventory management. Receives and allocates orders based on vendor deliveries; re-organizes warehouse monthly to make space for hundreds of production units.• Collaborates with Retail E-Commerce Department to ensure the website is correct and customers’ ordering process is seamless and easy. Adjusts texts to increase sales conversions and reduce customer inquiries.• Improves e-commerce return rates by implementing new customer service techniques and return processes - our team’s monthly average below is 8.5% while industry average is 20%.

• Managed all production orders for hand-held fitness equipment for five brands, over 100 styles, and over one million units at any time; responsible for maintaining style catalog and issuing orders directly to overseas vendors. • Meticulously maintained calendar, work-in-progress and status reports for 10+ vendors. Led weekly team meetings to review status reports and WIP.• Created sales tools for sales team including look books, style indexes and planograms; merchandised products for specific customers based on season and needs. • Communicated daily with product developer to create unique equipment lines for brands such as Bally Fitness, Balance Collection and Marika. • Tracked and reviewed incoming PP/TOP samples for approvals of colors and specs; related any issues to factories and QC team. • Collaborated with art department to create copy and packaging artwork for all new styles developed. • Worked closely with designers to update packaging designs for our brands and over 100 styles. • Provided logistics and accounting department with shipping documents and vendor shipping confirmation for prompt delivery and receiving.

• Developed fitness apparel for brands Balance Collection and Zobha from concept to production; over 50 styles each season and 20 styles for midseason injection.• Worked closely with designers and fit technicians to get tech packs, BOM, and garment specifications accurate for detailed costing analysis.• Collaborated with entire development team to determine sourcing strategy for the season.• Negotiated prices for fabric, trims and garment construction to reach target margins.• Constant communication to multiple factories overseas to improve quality while keeping costs low; factories from Bangladesh, Cambodia, China, Egypt, Haiti, South Korea and Vietnam.• Created detailed cost sheets combining yields, prices, trims, duties and margins from multiple factories.• Ensured tech pack turnovers to sourcing partners and factories; handled ongoing communication and resolved any pre-production issues.• Successfully implemented hand-off meetings with production team to make sure goods are ordered and delivered within deadlines.• Oversaw lab dips, strike-offs and proto garment fittings to ensure timeline and cost were managed.• Coordinated with designers and technical designers to ensure all production requirements such as colors, trims, fabric quality and fit are met.

• Maintained detailed record of all women’s and plus soft woven and knit samples, from protos to salesmen samples to TOP samples. Tracked all samples sent to vendors for costing. • Worked closely with designers to make sure their vision was put into production. Reviewed and approved all proto samples, lab dips, strike-offs, labels and hang tag submissions from factories for production of goods. • Worked with technical designers daily and fit models three times a week to make sure styles came in correct specifications and fit comments were followed by vendors.• Coordinated marketing samples to be made and sent to customers in a timely manner. Organized samples by priority of season and customers' direct needs. • Arranged T&A calendars, created and maintained production status and margin reports for every season.• Inputted styles into database system and issued purchase orders to factories. Worked closely with sales team to issue buy of the season and maintained delivery schedule.

• Nurtured customer relations by maintaining detailed records with consistent follow-up. Communicated with customers to keep them informed of sales promotions and updates of order statuses.• Built steady rapport with key buyers from Forever 21, Frederick’s of Hollywood, and Hot Topic/Torrid which developed into private label orders; sales numbers increased over 50% with consistent growth.• Integral in the successful launch of two new lines, Seven ‘til Midnight and Spreegirl, in order to expand the company’s product offerings to drive sales.• Coordinated logistics at industry trade shows in Las Vegas and New York. Developed and implemented visual merchandising of booth set up. Greeted and assisted new customers, arranged appointments with existing customers and followed all leads for potential customers.• Developed marketing tools for sales team, including creating promotional flyers and email newsletters, to expand brand awareness and increase exposure. • Worked closely with our public relations team at Red Light PR and assisted with fashion events, celebrity giftings, and editorial reviews.