Jeanne Wolf Email & Phone Number

Irving, Tx, Us

Managed financial and revenue growth, labor management and lead strategic initiatives across 90+ stores in four states. Oversaw HR operations, including recruiting, on-boarding, training, retention of employees and ongoing teambuilding activities for 10+ direct reports and 100+ indirect reports. Developed and delivered learning and development content for off-sites, team meetings and leadership presentations aligned with industry best practices, compliance standards and continuous improvement. Utilized E learning, LMS system and in person collaboration to drive leadership development and increased employee engagement.Notable Accomplishments:● Achieved $344M in annual sales across the region by implementing profitable strategies, KPI performance and P&L oversight.● Collaborated with functional teams as first test Market to implement new training program for Retail Information System and Retailer Initiative platforms as part of integration activities for acquisition of Speedways in Market.● Facilitated variety of training programs within Market to include; Hire Smart Training, De-Escalation Training, ServSafe Food Safety Training, Standout 2.0, and team builders decreasing turnover by 20%.● Delivered Store Leadership Development Training series across 50+ Store Leaders resulting in Store Leader roster fulfillment rate of 98%.● Executed Corporate Compliance training at +90% across the Region● Trained and mentored over 12+ District Managers as part of their onboarding and training program as well as through in-store calibrations, quarterly learning sessions, 1:1 mentoring and field learning activities.● Enhanced customer satisfaction ratio from 68% to 84% by implementing customer experience training and promptly resolving issues.

Irving, Tx, Us

Devised and implemented operational plans such as merchandising, fresh food concepts, fuel sales, guest experience, and infrastructure. Responsible for performing accountability checks on store operations, training staff and assisting store management in daily functions. Ensured key processes were implemented by visiting stores, evaluating store operations, and analyzing data for maintaining records.Notable Accomplishments:• Managed ten 7-Eleven stores in the geographic region generating annual sales of up to $17.2M.• Deployed corporate strategies for achieving increment in gross profit dollars and exceeding net operations budget by 16.5% in 2015, 13.2% in 2016, and 6.9% in 2017.

Glendale, Colorado, Us

Corporate level Quality Improvement Specialist responsible for coordination of facility project plans and evaluations of overall facility performance related to risk management. Performed systems and process reviews to ensure protocols, policies and procedure are followed for regulatory compliance. Created corrective action plans using metrics of quality indicators and risk factors to recommend change. Assigned tasks to facility personnel for completing identified projects across 18 managed care facilities. Worked closely with facility Administrators and staff to implement corporate strategy and ensure quality services for consumers.

Bachelor'S Degree, Human Services

Bachelor'S Degree, Therapeutic Recreation/Recreational Therapy