Operations Support Manager
Current• Manage a team by conducting performance reviews, overseeing productivity and ensuring daily, monthly and yearly goals are met.• Set up and lead daily operations for confidential customer; handle 300+ samples a week.• Constant interactions with customer in relations to job submissions, data analysis and delivery, asset receipt and return.• Facilitate cross functional collaboration with a team of 20+ to ensure that all customer jobs are completed within agreed turn-around time while maintaining high quality results.• Conduct monthly team meetings to discuss process improvements to maximize efficiency and training opportunities.• Archive completed jobs and process product return to customer from domestic to international labs.• Plan and execute monthly events for all local laboratories to maintain company morale (100+ employees)• Developed and implemented standard operating procedures (SOPs) to ensure efficient laboratory operations and quality control.• Lead the planning and execution of the new laboratory in AZ; opening process, including facility design, equipment procurement, and installation.• Developed and implemented operating framework of a high secured area.• Reconcile and process monthly bill for multiple vendors. Ensure all providedservices are charged properly.
