Director Information Technology
Elkhart, Indiana Area
Selected to drive strategic vision as executive team member and collaborator; produce strategies to improve client service levels, maximize capital expense ROI, and control costs. Direct Infrastructure, Extranet, network, training, and document processing for 300+ users. Managed 15 total reports (Managers, IT, Telecom).Zero-downtime, 300-unit hardware/software refresh40%+ less capital budget vs. competitors, while delivering improved service levels.Created new ideas and procedures to improve customer service relations by assessing processes and designing concepts, increasing customer rating by 45%.Negotiated and administered contracts and agreements for professional services.Development and administration of budget for assigned areas of responsibilities.Resource management, including experience with near-shore and offshore resource utilization principles and of utilizing service providers to handle peak workloads.Increased reliability, expanded performance, and cut support expenses nearly 20% with consolidation of disparate network systems into centralized function.Reduced licensing costs over 40% with strategic forecasts and negotiations for enterprise-level agreements.Developed, implemented, and evaluated operations, programs, policies, procedures, strategies, and goals in assigned areas of responsibility.Participated and served on a variety of committees, meetings, task forces, and other related groups to secure advocacy and influence support for programs and ideals.Retained long-term client business as early adopter of technology tools that addressed potential gaps; gained internal buy-in with executive presentations and advanced user training.Lead Security Teams for numerous projects including medical, law, and recreational vehicles clients to secure the network system with firewalls, security software, end-user training, and clients including software training and implementation.