Under general and limited supervision, duties include:• Greeting clients and cultivating positive client relationships by focusing on exceptional communication, maintaining a positive attitude and efficiently responding to their needs with the goal of membership enrollment and retention.• Answering high volume of calls, leading facility tours, educating clients on products and memberships and recommending options based on client feedback.• Entering and verifying client information via customer relationship management software.• Accurately handling credit card and cash transactions.• Listening to client issues with empathy and offering solutions to satisfy the client while adhering to established policies and escalating when necessary; documenting and following up on problems to final resolution.• Initiating various projects to streamline front desk operations and improve flow of communication between management and team members.• Leading daily miscellaneous projects throughout facility.

Exercised independent judgment and action in accordance with delegated responsibilities assigned by the president of a small aviation interior design company to include:• Reviewing and summarizing daily correspondence from clients and preparing timely responses.• Responding to client requests for goods and services by providing information packets with item specification, pricing and delivery schedule.• Preparing and disseminating bid packages to multiple vendors containing drawings, completion specification and a letter of request for bid.• Coordinating meetings and their logistical elements including securing room, materials, media equipment, and arranging refreshments as necessary.• Collaborating with vendors on simultaneous projects where organization, clear communication, and accurate record keeping were key in order to meet hard deadlines.• Building relationships with vendors via honest discussions about issues that arise and identifying and implementing remedies.• Assembling financial records and documentation as requested by company accountant.• Handling human resource matters to include maintaining employee manual, reporting payroll data and processing incoming and outgoing personnel.• Supervising administrative staff of 2; writing annual evaluations.

• Responding to high volume of correspondence for a fast-paced, deadline-driven and client-focused luxury aircraft design firm where projecting a positive corporate image, timely and accurate responsiveness, and excellent client care were paramount.• Adjusting and updating team schedules and priorities to accommodate the frequently changing needs of other departments and/or client.• Coordinating the shipping of presentation materials including identifying and labeling all items, packing, preparing shipping documents, and creating a master inventory list of all items and their locations.• Scanning and indexing documents into a records management system and electronically routing the information to appropriate individuals.• Filing hard copy documents and materials numerically and/or alphabetically into established filing system.• Researching, retrieving and duplicating documents from databases and libraries as requested.• Archiving and preserving all data that reflect the historical events of a project including paper and electronic documents, floorplans, photographs, personal and corporate logos, film, as well as numerous one-of-a-kind artifacts associated with the client and their aircraft.• Assisting receptionist as needed by greeting clients; answering/directing incoming calls on a complex multi-line phone system.