Jeannine Farrell Email & Phone Number

• Completed projects that required advanced knowledge of Microsoft products and other software
• Answered legal administrative assistant and timekeeper questions related to advanced functionality within Microsoft products and other software
• Created instructions for processes
• Captured and edited audio and video using Camtasia
• Compared document versions using compareDocs
• Converted PDF documents to Microsoft Word or Excel using Power PDF

• Application and project coordinator handling all aspects of the patient portal module (web and mobile devices) for Enterprise
• Worked with key stakeholders to determine and document workflows (process maps using Visio) and forms for the application
• Planned, managed and rolled out application to Enterprise with no major issues
• Coordinated tasks and resolved issues during implementation and support phases
• Trained call center to be first level support for application and kept them up-to-date on application changes
• Worked with Epic representative to modify web server files or Epic settings to correct issues or add quality improvements to application

Position transferred to Froedtert Health 12-31-2015

• Certified in Epic Radiant module (radiology) in two months
• Learned processes on the weekend so team member could work on other go live
• Prepared project plan and test scripts for project to improve workflow for Radiologists
• Collaborated with client and reduced long outstanding issues from 30 to 12 and determined a plan to eliminate the remaining 12 issues
• Established standard operating procedures for tasks being performed within the department

• Implemented Enterprise-wide web application to improve business turnaround time and decrease cost to organization
• Solicited client input, defined requirements/workflows, configured system and user interface, performed user acceptance testing, obtained client sign off, tested, implemented, trained and documented system within.
• Learned business unit processes and software to be effective in all roles on the project
• Worked very closely with business unit to determine root causes of issues then determined new business process or technical resolution
• Reduced development costs to company by performing as many tasks as possible in-house
• Organized weekly project team meeting, created agenda, tracked issues, tracked progress

Ba, Computer Science, Business

Graduated Summa Cum Laude

Ms, Medical Informatics

Completed 4 classes (12 Credits) with a 4.0 GPA