Jeannine Farrell Email & Phone Number

• Completed projects that required advanced knowledge of Microsoft products and other software• Answered legal administrative assistant and timekeeper questions related to advanced functionality within Microsoft products and other software• Created instructions for processes• Captured and edited audio and video using Camtasia• Compared document versions using compareDocs• Converted PDF documents to Microsoft Word or Excel using Power PDF• Created surveys using SurveyMonkey• Created and modified documents within iManage in multiple areas of law

• Application and project coordinator handling all aspects of the patient portal module (web and mobile devices) for Enterprise• Worked with key stakeholders to determine and document workflows (process maps using Visio) and forms for the application• Planned, managed and rolled out application to Enterprise with no major issues• Coordinated tasks and resolved issues during implementation and support phases• Trained call center to be first level support for application and kept them up-to-date on application changes• Worked with Epic representative to modify web server files or Epic settings to correct issues or add quality improvements to application• Created test scripts for application and participated in unit testing, integration testing and Epic/web software upgrades• Attended committee meetings for: change management, system security, application enhancements and meaningful use• Trained providers and staff on application, created online video training (using Camtasia) and tip sheets, created and maintained SharePoint site and web page • Created and ran reports about application for leadership and providers • Assisted physician champion and nurse informaticists with clinic documentation build, and testing • Certified in Epic’s Clarity Data Model (reporting), EpicCare Ambulatory (clinical), and MyChart (patient portal)

Position transferred to Froedtert Health 12-31-2015

• Certified in Epic Radiant module (radiology) in two months• Learned processes on the weekend so team member could work on other go live• Prepared project plan and test scripts for project to improve workflow for Radiologists• Collaborated with client and reduced long outstanding issues from 30 to 12 and determined a plan to eliminate the remaining 12 issues• Established standard operating procedures for tasks being performed within the department

• Implemented Enterprise-wide web application to improve business turnaround time and decrease cost to organization• Solicited client input, defined requirements/workflows, configured system and user interface, performed user acceptance testing, obtained client sign off, tested, implemented, trained and documented system within timeframe with excellent client satisfaction• Learned business unit processes and software to be effective in all roles on the project• Worked very closely with business unit to determine root causes of issues then determined new business process or technical resolution• Reduced development costs to company by performing as many tasks as possible in-house• Organized weekly project team meeting, created agenda, tracked issues, tracked progress• Presented information for confusing decisions/issues to the client so client could make informed decision using various software (Word, Excel, PowerPoint)

Ba, Computer Science, Business

Graduated Summa Cum Laude

Ms, Medical Informatics

Completed 4 classes (12 Credits) with a 4.0 GPA