Jeannot Bongo Email & Phone Number

Cambridge, Ontario, Canada

Responding to telephone, email, and Live Chat from consumers/dealers/distributors and technicians in an accurate and timely fashion providing an exemplary customer service experience. Be able to articulate product features and functions in order to meet the consumer/customer’s needs. Provide exceptional service and support by handling inbound and outbound calls that include but are not limited to technical troubleshooting, product inquiries, processing orders, inter-departmental communications, order management/tracking, warranty, and returns processing. Through extensive support and training, Be knowledgeable on product functionality and warranties, business processes, CRM (dynamics and Zendesk) SAP, and any other tools required.

Canada

• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, and providers, to provide information and resolve customer service issues.• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.• Process stop-payments and re-issue cheques to ensure that the customer or provider received the correct payment.• Perform administrative tasks such as opening shortcut cases, printing out daily reports, sending forms, and updating deferral code status to ensure quality control.

Toronto, Ontario, Canada

Resolve customer inquiries through established troubleshooting procedures.Assist in the training of new merchants.Identify and address customer inquiries regarding accounts through empathy and customer connection.Provide resolution to merchant issues or complaints.Educate merchants on policies, procedures, and products and accurately document customer conversations in appropriate systems.Resolve customer inquiries through established troubleshooting procedures.Assist in the training of new merchants/clients. And provide resolution to their issues or complaints. Educate merchants on policies, procedures, and products and accurately document customer conversations in appropriate systems.

Toronto, Ontario, Canada

Resolve customer inquiries through established troubleshooting procedures.Assist in the training of new merchants.Identify and address customer inquiries regarding accounts through empathy and customer connection.Provide resolution to merchant issues or complaints.Educate merchants on policies, procedures, and products and accurately document customer conversations in appropriate systems.Resolve customer inquiries through established troubleshooting procedures.Assist in the training of new merchants/clients. And provide resolution to their issues or complaints. Educate merchants on policies, procedures, and products and accurately document customer conversations in appropriate systems.

City Of Cape Town, Western Cape, South Africa

• Facilitate our clients' product visions by researching, ideating, sketching, and testing high-quality user experiences for digital products.• Translate concepts into deliverables: wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.• Make strategic design and user-experience decisions related to core, and new, functions, and features.• Design apps and websites.• Present and rationalize your design decisions based on design theory and usability research.• Identify design problems and devise elegant solutions.• Take a user-centered design approach and rapidly test and iterate your designs.• Collaborate with other team members (designers, developers, product owners, and project managers) and client stakeholders.• Take smart risks and champion new ideas.• Continually improve keeping yourself and your design team updated with the latest techniques and tools in UX design.

Epping Industrial 2, Goodwood

• Established Scrum framework in the design department, which increased the stakeholders' and customers' satisfaction.• Designed journey maps, personas, and storyboards.• Facilitated the workflow as scrum Mater that helped to increase the company’s year profit to R7 Million.• Created a modular design library, which increased design efficiency and delivery time by 30%.• Designed and/or fixed all visual graphics as well as sign-off all visuals after prepress (Visual Director)

Somerset West Area, South Africa

Created converting design methods of the Xanita Board (honeycomb board) using a user-centered design approach, which put Xanita on the global map and made it a multi-award-winning business in sustainability and design in the world.Designed journey maps, personas, storyboards, and user flow that created the Xanita system and productEstablished Shopper-Marketing strategy, and qualitative and quantitative research as a mandatory process for every project, which made the company R15 Million (ZAR) profit in the first year.Trained designers from around the world on how to convert the Xanita board using Rhino (Software), this resulted in the Xanita board sales increase globally, thus increasing the yearly turnover by 5 times.

Cape Town Area, South Africa

2008 - Co-orgainsed WOCMAP. Parceval Ph. CEO Ulrich Feiter +218237505332008 - Volunteer at ISBC Conference held by DWDE Colette Fransolet +277202736232009 - 5 days, International Workshop “Kos Pilot”. William Hewett +272146034502010 - International Workshop “Creative Entrepreneurship Challenge” in Collaboration with University of Hertfordshire (Sweden). Bart Vervechkken +272146034442010 - 2 Days, Biomimicry Workshop held by Claire - Biomimicry Institute (USA) Johan Van Niekerk +278233579202011 - Mentor First & Second year at Cape Peninsula University of Technology2013- Motivation speaker for supernews at UCT. Founder Gina Levy 082 322 0405, gina@supernews.co.za

Cape Town Area, South Africa

Tutored First-Year (Three-Dimensional –Design), Free-Hand-Drawing in Informatics & Design Department at Cape Peninsula University of Technology, Cape-Town Campus. Lecturer Veronica Barnes +27214604247 or the Head of Department of Industrial Design Bart Verveckken on +27214603444

Cape Town Area, South Africa

During my University holiday, I worked for a period of a month as an Interior Designer/Illustrator,which entail contracting pre-fabricated modular units (from Italy) into a living space. My duties also included the freehand sketching, concept development and Presentation renders. M. Director Mr. Gino Navarra on +27214342552, info@romakitchen.co.za

Wellington, Western Cape, South Africa

I was employed to refurbished mashine, such as mixers, bottle fillers, grinders etc. As well as fermentation tanks Owner and CEO Ulrich Feiter +2782 3750533 / +27218733895

Somerset West Area, South Africa

Worked for VCS as a Car-Sound-and-Video-System Technician inSomerset West, SA. CEO Yoggi +27218522011

Certificate, Ux/Ui

An intensive 24-week boot camp dedicated to UI/UX design

Bachelor’S Degree, Industrial Design

Qualified as Product Designer with a National Diploma (3 years of Study) in 2010 at Cape Peninsula University of Technology (CPUT) in Cape.

National Diploma, Product Design

Student Tutor Certificate, 3 Dimensional Design, Third Year

Certified student Tutor after a Training Program for Student Tutors. The Head of department Bart Verveckken on 021 460 3444

Esko Artioscad Certificate, Point Of Sale And Packaging Design

ArtiosCAD basics, 3D and Animation training (Certificate)