Jean Ong Email & Phone Number

Singapore

Singapore

Compliance & Control• Ensure full admissions compliance with SSG/CPE regulations, including the Edutrust framework, following best practices.• Verify accuracy of all public admissions information.• Implement robust systems to ensure applicants meet entry criteria.• Process applications only with management approval.• Prepare documentation for CPE’s ERF and EduTrust assessments.• Utilize software systems to maintain applicant data integrity.Administration & Review• Lead quarterly admissions reviews to ensure 100% compliance and identify process improvements.• Continuously update the Admissions operations manual to drive efficiency.• Maintain and update the international qualifications and English proficiency database.• Develop data-driven strategies to streamline admissions processes.• Prepare annual department review reports and contribute to institutional audits.Planning• Collaborate with IT on upgrading our system to Salesforce.• Foster interdepartmental efficiencies in admissions processes.• Partner with external stakeholders to standardize procedures.Staff Management• Lead and train the Admissions team to deliver customer-focused services.• Ensure compliance with regulations and uphold high admissions standards.• Foster a culture of strong customer service and compliance.• Oversee timely processing of applications and adherence to deadlines.Staff Development• Implement a training program emphasizing best practices in admissions.• Provide ongoing professional development in admissions, testing, and global education systems.• Train sales teams on minimum entry requirements (MERs) and SSG regulations.Other• Support the Dean (Academic Services) with all admissions-related matters and perform other duties as assigned.

Ngee Ann Polytechnic, Singapore

Admissions & Outreacho Admissions• Led admission team to manage full cycle of admission operations from application toacceptance.• Managed and enhanced admission operations to facilitate approximately 700 students’application yearly.• Managed all approved applicants, prepared and provided finalised data with highermanagement for approval.• Served as a main liaison between Ngee Ann Poly Office of Admissions and National Instituteof Early Childhood Development, and Ministry of Education.• Responded to stakeholders such as applicants, parents on admission queries.• Devised SOP to ensure queries and appeals are responded efficiently.o Outreach• Led Outreach team to strategise and initiate outreach events to achieve enrolment.• Chaired Ngee Ann Polytechnic Faculty’s Open House.• Represented Ngee Ann Polytechnic, as a Polytechnic Education Advisor to outreach toprospective secondary schools.• Oversee students’ & parents’ related events, education and career fairs.Student Development & Management• Pioneered one to one computing for over 1000 Early Childhood students.• Coached faculty members on the usage of Google Suites and Apple Ecosystem.Teaching & Curriculum Development• Developed Arts module for National Institute of Early Childhood Development.• Designed and taught modules: IT Applications, Technology for Teaching & Learning and TheChild & the Creative Curriculum (Art and Music).Key Achievements• Awarded the Ngee Ann Polytechnic School Teaching Award in 2013, 2015, 2018 & 2021.• Presented at Early Childhood Conference 2013 and 2014.• Achieved high teaching evaluation score of 3.88 / 4.• Awarded Staff Excellence Award 2021 – Service-Learning• Presented at Applied Learning Conference 2018• Presented at NIE Re-designing Pedagogy International Conference 2017.• Awarded the MOE-Tertiary Education Research Fund of $75,500 to conduct three-yearlongitudinal research on the Impact of Service-Learning on students’ growth (2016-2019)

Singapore

- Sponsorship & Membershipo Managed Friends of the SSO membership programme.o Successfully increased membership numbers and sponsorship quantumo Maintained written and oral correspondences with clientso Collaborated with clients to work on successful partnershipso Strategized and put forth the value proposition to potential sponsors and partners- Events / Projectso Supervised events from pre-event logistics and planning to actual event management to post-event evaluation.o Coordinated events and projects such as SSO Benefit Dinner, SSO President’s Young Performers’ Concert, SSO Dinner and Dance and A Symphony of Taste.- Coachingo Mentored events assistants on event and crisis management.- Marketingo Developed high quality marketing collaterals to effectively market for Friends of the SSO.o Created advertisement

Master Of Education, Education

Bachelor Of Arts With Merit, Sociology

Diploma In Early Childhood Education, Early Childhood Education And Teaching