Jean Patrick Email & Phone Number

Lafayette, Co, Us

Boulder, Colorado, Us

I direct activities related to setup and operational oversight for ScaleUp Edge. Leading the development and implementation of an online digital SaaS ecosystem, I ensure a seamless user experience and service integration. My role involves managing priorities to achieve company objectives, drawing on my extensive experience in program and financial management. I reached a significant milestone by pioneering a SaaS startup that achieved $850K in annual revenue within 18 months. I spearheaded the launch of our SaaS ecosystem, resulting in robust platform adoption and user engagement. Additionally, I've delivered strategic consulting to over 12 SaaS companies, enhancing their operations and product development strategies. I also cultivated a dynamic community of over 700 SaaS growth-stage leaders, driving industry networking and knowledge sharing, and led executive programs for growth-stage entrepreneurs, expanding AI-focused learning for business leaders.

In my role at Cherwell Software, I built the operational infrastructure and teams necessary to support substantial growth for this SaaS-based company. I led the product operations PMO and framework, enhancing the delivery and execution of strategic initiatives. I developed an agile team of Scrum Masters, accelerating our transition to agile methodologies and boosting project productivity. I oversaw cross-functional global operational functions, improving learning services, pricing, customer experience, technical documentation, localization, internal system applications, facilities and back-office efficiencies. I facilitated quarterly meetings with the board of directors and stakeholders, providing critical insights on performance and strategic direction. My achievements include enhancing project productivity through agile principles, managing direct reporting to a private equity firm during a critical transition, and optimizing processes through operational integration of an acquired business.

San Francisco, California, Us

At Littler Mendelson, I managed a full spectrum of administrative initiatives, resulting in substantial cost savings and operational excellence. I spearheaded the development of a comprehensive three- and five-year strategic plan, addressing market trends, client needs, operational goals, and financial projections. Managing complex cross-functional teams, I fostered collaboration and innovation to drive organizational success. I achieved a significant $750K reduction in annual operating expenses, orchestrated a 4,500% increase in client base, and reduced client implementation time by 76% within a year. I also led an innovation legal operations team to streamline and digitize processes for various lawsuits, enhancing efficiency and adaptability.

In my role at Nexidia, I drove growth and strategic direction for the healthcare business unit within a growth-stage interaction analytics software firm. Coordinating cross-functional team efforts, I optimized operational efficiency and financial health. I directed a 15-person team, established impactful client relationships, and implemented solutions to drive revenue growth. I managed a $30M P&L, enhancing profitability by 20%, developed and implemented client retention strategies, and achieved 100% retention of at-risk clients. I also saw a measurable increase in market share and revenue for the healthcare business unit.

As a Senior Director at Convergys, I managed operations for one of the company’s largest BPO clients, enhancing efficiency and ensuring client retention. I established omni-channel solutions that handled over a million contacts per month, maintained strong client relationships, and managed key accounts. My efforts led to elevating operational income from a negative 21% to a positive 23% within 18 months for a $110M contract. I also achieved a 15% increase in customer experience through strategic service delivery enhancements and improved compliance by 7.5% across a team of 1,100 members. I was promoted to work with top leadership on market expansion into the healthcare vertical.

Master Of Business Administration (M.B.A.), Executive Mba

Master'S Degree, Business Education & Training