Jean Patrick

Jean Patrick Email and Phone Number

Lafayette, CO, US
Jean Patrick's Location
Lafayette, Colorado, United States, United States
Jean Patrick's Contact Details
About Jean Patrick

In the ever-evolving world of business leadership, I take pride in being a catalyst for growth and innovation. My journey has been defined by a commitment to driving substantial revenue growth, enhancing user engagement, and building strategic partnerships through effective program leadership and foundational frameworks.I thrive on crafting impactful digital ecosystems and delivering strategic initiatives that make a real difference. My approach is hands-on and holistic, from managing cross-functional teams to fine-tuning both program and financial management. I excel at navigating complex organizational landscapes and turning challenges into opportunities with foresight and agility.My passion for innovation is matched by my dedication to a customer-centric approach. With a strong background in business education and leadership, I aim to drive organizational success with a strategic vision that is both bold and practical.Building and nurturing trusted relationships with stakeholders is at the heart of my work. By leveraging exceptional interpersonal skills, I ensure that every partnership is grounded in trust and mutual respect, propelling our organization to new heights. For me, success is not just about achieving goals but about embarking on a journey of shared growth and lasting impact.

Jean Patrick's Current Company Details
Mad River Associates

Mad River Associates

View
Partner
Lafayette, CO, US
Employees:
12
Jean Patrick Work Experience Details
  • Mad River Associates
    Partner
    Mad River Associates
    Lafayette, Co, Us
  • Scaleup Edge
    Chief Executive Officer
    Scaleup Edge Jul 2020 - Present
    Boulder, Colorado, Us
    I direct activities related to setup and operational oversight for ScaleUp Edge. Leading the development and implementation of an online digital SaaS ecosystem, I ensure a seamless user experience and service integration. My role involves managing priorities to achieve company objectives, drawing on my extensive experience in program and financial management. I reached a significant milestone by pioneering a SaaS startup that achieved $850K in annual revenue within 18 months. I spearheaded the launch of our SaaS ecosystem, resulting in robust platform adoption and user engagement. Additionally, I've delivered strategic consulting to over 12 SaaS companies, enhancing their operations and product development strategies. I also cultivated a dynamic community of over 700 SaaS growth-stage leaders, driving industry networking and knowledge sharing, and led executive programs for growth-stage entrepreneurs, expanding AI-focused learning for business leaders.
  • Cherwell Software (Acquired By Ivanti)
    Chief Transformation Officer
    Cherwell Software (Acquired By Ivanti) 2017 - 2020
    In my role at Cherwell Software, I built the operational infrastructure and teams necessary to support substantial growth for this SaaS-based company. I led the product operations PMO and framework, enhancing the delivery and execution of strategic initiatives. I developed an agile team of Scrum Masters, accelerating our transition to agile methodologies and boosting project productivity. I oversaw cross-functional global operational functions, improving learning services, pricing, customer experience, technical documentation, localization, internal system applications, facilities and back-office efficiencies. I facilitated quarterly meetings with the board of directors and stakeholders, providing critical insights on performance and strategic direction. My achievements include enhancing project productivity through agile principles, managing direct reporting to a private equity firm during a critical transition, and optimizing processes through operational integration of an acquired business.
  • Littler Mendelson
    Senior Operations Executive
    Littler Mendelson 2014 - 2016
    San Francisco, California, Us
    At Littler Mendelson, I managed a full spectrum of administrative initiatives, resulting in substantial cost savings and operational excellence. I spearheaded the development of a comprehensive three- and five-year strategic plan, addressing market trends, client needs, operational goals, and financial projections. Managing complex cross-functional teams, I fostered collaboration and innovation to drive organizational success. I achieved a significant $750K reduction in annual operating expenses, orchestrated a 4,500% increase in client base, and reduced client implementation time by 76% within a year. I also led an innovation legal operations team to streamline and digitize processes for various lawsuits, enhancing efficiency and adaptability.
  • Nexidia (Acquired By Nice)
    General Manager, Healthcare Analytics
    Nexidia (Acquired By Nice) 2012 - 2014
    In my role at Nexidia, I drove growth and strategic direction for the healthcare business unit within a growth-stage interaction analytics software firm. Coordinating cross-functional team efforts, I optimized operational efficiency and financial health. I directed a 15-person team, established impactful client relationships, and implemented solutions to drive revenue growth. I managed a $30M P&L, enhancing profitability by 20%, developed and implemented client retention strategies, and achieved 100% retention of at-risk clients. I also saw a measurable increase in market share and revenue for the healthcare business unit.
  • Convergys (Acquired By Concentrix)
    Senior Director
    Convergys (Acquired By Concentrix) 2003 - 2012
    As a Senior Director at Convergys, I managed operations for one of the company’s largest BPO clients, enhancing efficiency and ensuring client retention. I established omni-channel solutions that handled over a million contacts per month, maintained strong client relationships, and managed key accounts. My efforts led to elevating operational income from a negative 21% to a positive 23% within 18 months for a $110M contract. I also achieved a 15% increase in customer experience through strategic service delivery enhancements and improved compliance by 7.5% across a team of 1,100 members. I was promoted to work with top leadership on market expansion into the healthcare vertical.

Jean Patrick Skills

Crm Vendor Management Strategy Leadership Call Centers Management Process Improvement Business Development Start Ups Customer Experience Outsourcing Strategic Planning Operations Management Business Process Improvement Program Management Bpo Project Management Analytics Telecommunications Cross Functional Team Leadership Business Intelligence Professional Services Business Analysis Business Strategy Team Leadership Recruiting Organizational Development Budgets Saas Marketing Product Management Strategic Partnerships Sales Customer Service Contract Negotiation Enterprise Software Team Management Negotiation User Experience Project Planning Solution Selling Management Consulting Operational Excellence Change Management Executive Leadership P&l Management Relationship Building Agile Methodologies Team Building Training

Jean Patrick Education Details

  • University Of Denver - Daniels College Of Business
    University Of Denver - Daniels College Of Business
    Executive Mba
  • University Of Minnesota
    University Of Minnesota
    Business Education & Training

Frequently Asked Questions about Jean Patrick

What company does Jean Patrick work for?

Jean Patrick works for Mad River Associates

What is Jean Patrick's role at the current company?

Jean Patrick's current role is Partner.

What is Jean Patrick's email address?

Jean Patrick's email address is je****@****hoo.com

What is Jean Patrick's direct phone number?

Jean Patrick's direct phone number is +172024*****

What schools did Jean Patrick attend?

Jean Patrick attended University Of Denver - Daniels College Of Business, University Of Minnesota.

What are some of Jean Patrick's interests?

Jean Patrick has interest in Social Services.

What skills is Jean Patrick known for?

Jean Patrick has skills like Crm, Vendor Management, Strategy, Leadership, Call Centers, Management, Process Improvement, Business Development, Start Ups, Customer Experience, Outsourcing, Strategic Planning.

Who are Jean Patrick's colleagues?

Jean Patrick's colleagues are Kaitlyn Mungovan, Lynn Walter, Willis Rivers, Edward Cuddahy.

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