Jean-Philippe Dumont is specialised in management consulting. As part of his activities, he is particularly called upon to advise management and assist clients in implementing their business plans.Jean-Philippe is Customer Success Solutions Expert at Optimy, a fast growing software company that proposes a modular solution to better manage sponsorship, partnership, events, CSR, grants and/or donation activities.His mission is to manage the implementation of the solution for the clients (setup, training and Q&A), advise on the most efficient way to use it, ensure the follow-up of the accounts through time, and to advise the Product Team about the new products or features that are in the pipeline (what is expected, priorities, etc.).As part of the initial management team and before developing the Client Service department, Jean-Philippe was also in charge of G&A activities (HR, accounting, subsidies, etc.).Jean-Philippe Dumont was a co-founder and Director of TAATU.com, a web virtual world. He was part of the original management team who created TAATU in January 2005.As Head of Production & Project Management of TAATU Jean-Philippe was in charge of the overall responsibilities of the product releases.Jean-Philippe set up online communities of TAATU partners such as TF1 (Star Academy 7 and 8, Secret Story 3), Telfrance (Plus belle la vie) and Universal Music (various artists) and oversaw the management of their communications and activities. Prior to TAATU (from 2002 to 2004) Jean-Philippe was Managing Partner at APIX, a start-up company active in the multimedia sector (10 employees – Capital EUR 120,000).Jean-Philippe was in charge of the Project Management of all works at APIX, including various developments for local (communication agencies, les Editions Dupuis, Belgacom, etc.) and international (TWIi London, eBay, Ogilvy, Ferrero, etc.) clients.Prior to APIX Jean-Philippe worked as a Sales Representative and Product Manager at L'Oréal Belgilux (2001).Jean-Philippe graduated from ISC Saint-Louis University (ICHEC) in Brussels in 2000 where he got a Business degree.