Jean-Philippe Noel Email & Phone Number

Laval, Quebec, Canada

Winnipeg, Manitoba, Canada

Oversee the training and education programs that develop Princess Auto Team Members to achieve the business plans and strategies in alignment with the Company’s core Values and Brand;Collaborate with all areas of the business to advise, develop and implement training strategies and solutions to meet current and future business needs;Build partnerships with Leaders and serve as a connection to Team Development leadership to ensure timely training delivery and achievement of desired impact and results. This may include, coaching, education, training and/or experiential assignments; Set program objectives; design and develop training materials and programs; coordinates delivery and feedback systems; Build evaluation tools and programs to know when our programs work and when they don’t;Help to select and negotiate content from vendors.

Lévis, Quebec, Canada

Lead and train new-hired team members and leaders on standards of merchandising, IT tools, reports and products knowledge. Insure the respect of deadlines on multiple aspects of the store launch (building, marketing, team development, replenishment, inventory, etc.) Preparing documents of references on in-store operations. Support store leader on different aspects of store management. Lead morning meetings to inform and coach team members.

St-Jérôme, Quebec, Canada

- Provides leadership to the Team Members in their area consistent with the Princess Auto Values- Fosters a safe and respectful work environment; administers health and safety procedures as required; reinforces Company values -Works with the Team Leader to translate the store playbook; communicates daily and weekly goals with Team Members through daily pre-shift meetings and creates to-do lists for them - Oversees work completion by providing consistent direction, follow up and accountability - Leads, develops and provides consistent support to Team Members through mentoring, training and coaching - Participates in hiring process and orientation of new Team Members - Completes annual reviews for Team Members in their area of responsibility - Ensures compliance with standard operating procedures and all Company policies- Ensures weekly category audits are performed to ensure compliance in merchandising standards, section maintenance standards, proper event set up and seasonal changes- Ensures execution of daily/weekly safety, AODA, and loss prevention checks to maintain compliance and communicates and actions any risks according to set procedures- Spends time on the sales floor leading and providing Royal Service according to Company guidelines- Follows and administers all company health and safety procedures and loss prevention protocol - Maintains clear line of communication between Team Members and the Team Leader; ensures effective communication within their area- Opens and closes store as required- Assists in the implementation of merchandising directives and standards to achieve financial targets- Supports the store leadership team in completion of tasks provided on a daily basis

Laval, Quebec, Canada

- Responds to customer and Team Member general enquiries and in category-specific product knowledge- Supports the leadership team in daily store operational needs and assists in leading Team Members in the execution of their tasks- Supports and maintains a safe and respectful work environment; administers health and safety procedures as required- Ensures area of responsibility is well-maintained including activities such as front facing, accurate pricing, tidiness and cleanliness- Works with the Assistant Team Leader to execute proper category weekly plans- Performs category audits- Works with Team Members to separate and execute daily section management tasks and event set up- Provides weekly feedback to the Assistant Team Leader and Team Leader in category and store specific needs and support- Participates in hiring process and orientation of new Team Members- Participates in annual review process for Team Members in their area of responsibility- Supports on-the-job training and development of Team Members through knowledge-sharing andprovides insight into their performance- Opens and closes store as required- Assists in actively managing loss prevention processes- Supports the store leadership team in completion of tasks provided on a daily basis- Communicates sales, product knowledge and opportunities within their category

Région De Montréal, Canada

- Increase the efficiency of task processing for special orders, online orders and sales orders by calling suppliers and installers to track sales orders through the order tracking system.- Ensure that the Standard Operating Procedures and all policies of the Home Depot Code of Conduct are communicated to associates and ensure compliance. - Establish and maintain strong business partnerships with internal and external partners to ensure that merchandise is transferred optimally for all customer orders and that ordering issues are promptly resolved, collaborate with peers and other departments or services, and provide support. - Manage associates’ performance by communicating responsibilities and objectives, recognizing and rewarding associates, documenting and evaluating their performance, and providing formal and informal performance feedback. - Perform performance assessments of associates and ensure appropriate follow-up. - Perfecting the most talented associates by giving advice to ASM, SM and HRD on the promotion, performance evaluation or professional development of associates, and by interviewing new candidates. - Provide associates with the training, information, tools, coaching and recognition required to achieve objectives and for them to assume greater responsibilities in the store. - Provide adequate staffing in the sales area during peak hours. - Review and conciliate sales, inventory, and other reports as they relate to key performance indicators of the department to maintain cost effectiveness, identify trends, to define problems, to establish and implement the appropriate measures.- Represent the store, as Manager on Duty (e.g. opening and closing the store, approving deliveries and price reductions, dealing with store complaints, etc.).

Région De Montréal, Canada

Approaching customers to determine their needs;Consistently demonstrating Customer FIRST behaviours;Open, manage and close quotes in SAP software;Assisting Manager in different task (such as profit and loss statement, profitability analysis, etc.)Handling customer complaints in a professional manner;Keeping in touch with customers during the sale, delivery and installation process;Processing customers' credit card application.

Montreal, Ottawa, Laval, Brossard, Québec

Key Account ManagementEstablishment of operating procedures (all departments)Personnel Management and profitabilityMarketingProject ManagementDevelopment of strategies and monitoring with regional directors

Région De Montréal, Laval & Rive-Nord, Canada

Programming POS systems and MEV (SRM) in conformity with Revenu Québec's standardsInstallation of Business System (POS, MEV, Interac terminal, Back-office, etc.)Training Business' StaffsHandling Customers' complaintsKeeping in touch with key accounts to provide support if required

Bachelor Of Business Administration (B.B.A.), Logistics & Operations Management

Dec, Business Management

Management; Marketing; E-Marketing; International Marketing; Financial Accounting; Business Management; Business Law; Consumer Behaviour.