In my current role, I direct support and oversight of 4,500 user devices with a team of 35 IT professionals, servicing two major Business Units: Huber Engineered Materials and CP Kelco. I proactively manage tech standards and capacity growth, negotiating and managing third-party service provider contracts to ensure the smooth implementation of several critical projects, including Edge Browser Adoption, BeyondTrust Remote Support, Microsoft Endpoint Management, and ITSM ServiceNow implementation.Some Key Accomplishments Includes:• Successfully implementing incident, request, and change management processes, which significantly improved response times and quality of service for end-users.• Defining and implementing security compliance processes and service level targets for IT end-user support, resulting in improved IT compliance and reliability for the organization.

In this role, I developed a Global WPS Compliance Dashboard for easy compliance monitoring. I implemented a MDM solution for Apple computers using JAMF Pro, streamlining device management. I also managed global local admin rights, and implemented global hardware standardization to produce a significant cost savings.Some Key Accomplishments Includes:• Consolidating Microsoft Endpoint Configuration Management infrastructure on 12,000 endpoint devices including internet clients, image/Windows 10 upgrades, software deployment, and endpoint compliance.• Leading the successful implementation of NexThink, a Digital Experience Management solution improving end-user experience.

I deployed corporate standards and change management processes for end-user computing. I also possessed unique technical expertise, leadership skills, and a strategic mindset to drive exceptional team results.A Key Accomplishment Includes:• Executing desktop lifecycle strategies to enhance user experiences and operational efficiencies.

In this role, I delivered all of North America End-User support functions, encompassing the regional Service-Desk, Field Services, hardware and software lifecycles, and infrastructure services (SCCM, patching, client discovery). I also managed Site Support for multiple manufacturing sites, ensuring the seamless operation of IT systems.Some Key Accomplishments Includes:• Leading the successful in-sourcing of the Desktop Support function from HPe to AGCO, delivering a $2 million savings within the first year of implementation.• Pioneering Shift-Left processes and initiatives, which included self-service password resets, and privilege management, which led to heightened efficiency and productivity for end-users.