Jean Souza Email and Phone Number

As the Head of Demand Management, I lead demand planning and forecasting to accurately predict customer demand, optimize working capital, and enhance supply chain efficiency. I oversee a team of demand experts, facilitate the monthly Sales and Operations Planning (S&OP) forum at the market area level, and ensure alignment with financial plans, product roadmaps, and organizational goals, including New Product Introduction/transitions.My role involves close collaboration with Customer Units, Finance, Networks Domain, Product Line, and Global Supply teams to drive cohesive planning. I work with supply planning teams to address forecast deviations, mitigate commercial risks, and manage product substitution

As Director of Supply - Customer Delivery at T-Mobile US, I spearhead critical supply chain operations, ensuring seamless coordination and timely outcomes for our customers. Leveraging extensive experience in global supply chain processes, I drive strategic alignment to enhance organizational success. My key focus lies in optimizing operations through cross-functional collaboration, aligning demand and supply plans to drive efficiency. I am responsible for crafting and executing quarterly Supply Plans in close coordination with customer units, finance, and global supply organizations, maximizing operational efficiency and customer satisfaction. With a customer-centric approach, I streamline end-to-end processes while maintaining cost consciousness, leading to improved satisfaction and operational effectiveness. Known for my problem-solving prowess, I consistently deliver innovative solutions by leveraging internal networks, exceeding customer expectations, and fostering strong relationships. Notably, in 2022, we achieved record net sales for a single customer, followed by surpassing performance targets and earning top scores in 2023. Throughout my tenure, I have demonstrated exceptional leadership and expertise, consistently delivering results and enhancing operational efficiency.

As a Demand Manager, I played a pivotal role as the primary point of contact for customer forecast-related activities, ensuring seamless coordination and robust planning across short, medium, and long-term horizons. My responsibilities extended beyond mere communication to actively driving strategies to secure accurate forecasts, aligning them with organizational objectives and market dynamics. Central to my role was the leadership of the S&OP (Sales and Operations Planning) process, tailored meticulously to meet the unique demands of my specific customer . This involved orchestrating cross-functional collaboration among sales, operations, and other key stakeholders to synchronize demand forecasting with operational planning, optimizing resource allocation and enhancing responsiveness to market fluctuations. Moreover, I championed continuous improvement initiatives within the S&OP framework, leveraging data analytics and market insights to refine forecasting models and enhance forecast accuracy. Through proactive analysis of demand patterns and market trends, I facilitated informed decision-making, enabling the organization to adapt swiftly to changing customer needs and market conditions. In addition to my core responsibilities, I actively participated in collaborative projects and initiatives aimed at enhancing supply chain efficiency and customer satisfaction. Whether it was identifying opportunities for process optimization, implementing innovative technologies, or fostering stronger relationships with key stakeholders. Throughout my tenure as a Demand Manager, I cultivated a reputation for excellence in customer engagement, strategic planning, and cross-functional leadership. By combining a deep understanding of customer needs with a data-driven approach to demand forecasting and operational planning, I played an instrumental role in driving sustainable growth and competitive advantage for the organization

As the North America Strategic Sourcing Category Manager, I spearheaded consultative contracting initiatives for logistics services, encompassing a wide spectrum from local to international freight, warehousing, customs clearance, aftermarket, and reverse logistics. Reporting directly to the category head of Site Products and Logistics, I played a pivotal role in shaping and advancing category strategy. My key responsibilities included negotiating and orchestrating contracting events (RFx), ensuring favorable commercial agreements while meticulously managing supplier relationships to drive performance enhancements. I focused on both nurturing existing partnerships and forging new alliances to bolster capabilities and align with strategic imperatives. Employing effective negotiation tactics and strategic scope adjustments, I optimized operational efficiency and drove cost reduction initiatives within the logistics services category. By staying abreast of market dynamics and leveraging insights, I continually sought opportunities to refine processes, streamline operations, and drive tangible cost savings. Through proactive engagement and a keen focus on performance metrics, I contributed significantly to organizational success by fostering resilient supplier relationships, promoting continuous improvement, and aligning sourcing strategies with overarching business objectives.

As a Strategic Distribution Manager, I played a pivotal role in overseeing equipment distribution and storage strategies across Latin America, spanning Brazil, Argentina, Uruguay, Bolivia, and Chile. Leading process redesign initiatives, I optimized operations to achieve remarkable cost reductions, such as a 50% decrease in the cost per kilo within the Brazilian operation. In addition to my operational responsibilities, I served as a trusted advisor in Supply Chain management, providing guidance and expertise to various stakeholders. By offering strategic insights and promoting best practices adoption, I drove operational excellence and enhanced overall supply chain performance. Throughout my tenure, I remained committed to delivering results and leveraging expertise to identify improvement opportunities.Collaborating closely with cross-functional teams, I fostered a culture of continuous improvement and spearheaded the implementation of impactful strategies. My role as a Strategic Distribution Manager was instrumental in optimizing operations, reducing costs, and providing invaluable guidance to stakeholders, contributing significantly to the organization's success in the Latin American region.

Selected from a pool of 16,000 applicants to work in the Medical Devices division, specifically in the In Vitro Diagnostics franchise. I led the project to create a logistical process, including the reformulation of all existing documentation, supplier review, inventory realization, and the creation of efficient processes, reporting directly to the franchise director. Due to the active posture of the designed process, the project resulted in a significant reduction in storage costs due to the identification of already depreciated and unused assets sent for disposal, as well as a significant increase in the agility of the process of reviewing and/or purchasing equipment and, as a result, speed in the replacement of lending assets in customers.

Supply Chain Analyst in charge of serving a specific Key Account, defining inbound and delivery dates based on the deadlines received for the ordered materials and the delivery schedule with the logistics providers. Monitoring deliveries, coordinating the indirect team (11 people) involved in the delivery process and special operations (lifting services, night services, river transport, access restrictions, etc.), and being a member of the project implementation team.