Jean P. Email & Phone Number

Argentina

Buenos Aires

Tasks as Coach (mentor): - Do Quality Reviews on Team cases and provide coaching and feedback appropriately.- Create and lead trainings for new hires and existing agents.- Risk detection and prevention.- Lead actions to improve internal documentation.- Take formal and informal consults from the team.- Review drafts from new hires, provide feedback and help in the correction of emails before sending answers to the clients.Tasks as an agent: Handle… Show more Tasks as Coach (mentor): - Do Quality Reviews on Team cases and provide coaching and feedback appropriately.- Create and lead trainings for new hires and existing agents.- Risk detection and prevention.- Lead actions to improve internal documentation.- Take formal and informal consults from the team.- Review drafts from new hires, provide feedback and help in the correction of emails before sending answers to the clients.Tasks as an agent: Handle communication with Campaign Manager clients and Google Account Managers. Resolve troubleshooting and educational questions from them.Google clients are highly demanding and require the best customer assistance experience possible. Working in this position has made me proficient at handling very delicate, urgent and importantmatters in a fast, decisive and caring way. Google itself expects the best as well, so the QA process reassures our level of service quality. I have had 100% client satisfaction for over a year.Scope: Main focus in (DoubleClick) Campaign Manager, but the job requires extensive knowledge of other products of Google's advertising stack, like DV360 (Bid Manager), Google Ads (AdWords), Analytics, GCS, Tag Manager, etc.Working in this project made me proficient in implementation of ad tags, trafficking, planning and troubleshooting intricate issues across products.It has also provided:- Deep knowledge of Google cross-product functionality.- Knowledge in HTML and JavaScript to resolve creative concerns or publisher page issues when implementing tags and serving creatives.- Handling tracking from third parties in Campaign Manager and advising on how to track third party served media via DCM.- Knowledge of Google Tag Manager (GTM) -> tool used for serving tags via a container tag in a page or app. Show less

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