Raphael Jean Email & Phone Number

Royal Palm Beach, Usa

VMWARE SME

Attending networking events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions

West Palm Beach, Florida Area

EMR Application Support Analyst• Provided phone and onsite support for web-based / server based EMR software for over 15 doctors’ offices in the South Florida area.• Created documentation and reported glitches and software issues to EMR developers and Software Engineers• Resolved technical EMR implementation issues for new customers after Engineer finished implementation.• Responsible for troubleshooting technical issues involving servers, networking issues, internet, printers etc for physicians and nurses, administrative assistants, office managers, etc. • 80% telephone and customer support and 20% onsite support if needed. • Perform testing and problem analysis for server, desktop, and IT infrastructure work.

Boca Raton, Florida

• Provided technical support via phone and web for Microsoft Office 365. • Handled approximately 20 phone calls and 10-15 web service requests daily. • Utilized Active Directory to set-up and configure users as well as unlock accounts and reset passwords. • Troubleshot Microsoft Office applications, Business Productivity On line Suite (BPOS) & Office 365 Cloud-computing systems. • Used Easy Assist as a remote desktop tool to virtually troubleshoot user’s issues. • Provided support for Windows 2003 & 2008 & 2008 R2 servers, PowerShell Scripting. • Ensured customer satisfaction by providing on line technical support. • Served as operating system expert, providing technical support for entire organization.• Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate.• Provided senior technical support to both in-house IS staff and user departments for all network applications. Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work.• Server administration; Image Based Backups; Remote support; Offsite backups; Network Management.

Wellington Florida

• Provides Small Business IT Consulting Services• Server administration; Image Based Backups; Remote support; Offsite backups; Network Management. Obtain Certification as Microsoft Certified IT Professional (MCITP) 2008 Enterprise Administrator.

Information Technology Director• Responsible for overall Information Technology to support the different groups that makes up the plant.• Installed and maintained computers, network, IP phone system, WI-FI connectivity, Accounting and Warehouse packages.• Upgraded network by using virtual machine technology to reduce the numbers of server computers and peripherals used.• Manages the help desk service center in ensuring end user issues are handled in a reasonable time.• Coordinated and evaluated hardware and software in implementing an biometric time clock system for keeping track of workers hours.

Attended and completed degree as a Computer Network Engineer Microsoft Certified Systems Engineer (MCSE 2003).Worked as an Instructor in the Information Technology (IT) Department at Florida Career College.

• Responsible for providing IT support for 8 Service Centers to include technical as well as procurement support. • Support District Service centers by determining customer IT needs/requirements. • Provide solutions and serving as a subject matter expert, including technical support. • Apply knowledge of financial and business concepts. • Assist with budgetary development and analyst support for 8 Service Centers. • Ensure customer satisfaction with all aspects of the computing environment

• Responsible for supporting and administrating a Windows NT/2000 Wide area network (WAN) which supports 200 workstations using a mix of Windows NT, 2000, and XP. Also provide troubleshooting and resolved issues related to server based and workstation applications to include Exchange server, and Outlook. Also manages the telephone systems for the same 200 users. 1/1998 - 9/2000 Tennessee Call Center (Toshiba Account) Oak Ridge, TNTechnical Support Supervisor• Supervise and manage a team of 18 product support Business analysts• Responsible for team member's Performance reviews, Career planning, Salary justification and recognition. 8/1996 - 12/1997 In Touch Center (Toshiba Account) Irvine, CALead Technician• Instructed a team of 20 product support business analysts on how to troubleshoot Toshiba laptop and desktop computers.• Provide 2nd level technical support for Toshiba corporate customers.• Translated technical issues into practical solutions.

Manager of Missile Launch control complexDirector of OperationsCommander, Yuma Test ForceSystems Engineering ManagerProgram Manager• Managed equipment, personnel to ensure that everything was ready to go in case the President of the United States gave the order to launch.• Responsible for both launch and orbital operations of communications satellites for the United States Air Force and NATO.• Led a team of 50 government and civilian personnel in testing and integration of the different subsystems that make up a satellite.• Develop test and evaluated Navstar Global Positioning System (GPS) equipment.• Program Manager for the design, development ,integration and test of instrumentation and range safety for Intercontinental Ballistic Missile (ICBM).• Managed the acquisition of systems worth million of dollars which was delivered on time and within budget.• Possess a Inactive Top Secret clearance with special background investigation

Associate, Network Engineering

Get my Certification in A+ and Microsoft disciplines.

Mba, Management And Marketing

Earn my MBA

Bsme, Mechanical Engineering

Activities and Societies: Soccer Team Society of American Military Engineer American Society of Mechanical Engineer Arnold Air.