Raphael Jean Email & Phone Number

Royal Palm Beach, USA

VMWARE SME

Attending networking events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions

West Palm Beach, Florida Area

• EMR Application Support Analyst
• Provided phone and onsite support for web-based / server based EMR software for over 15 doctors’ offices in the South Florida area.
• Created documentation and reported glitches and software issues to EMR developers and Software Engineers
• Resolved technical EMR implementation issues for new customers after Engineer finished implementation.
• Responsible for troubleshooting technical issues involving servers, networking issues, internet, printers etc for physicians and nurses, administrative assistants, office managers, etc.
• 80% telephone and customer support and 20% onsite support if needed.

Boca Raton, Florida

• Provided technical support via phone and web for Microsoft Office 365.
• Handled approximately 20 phone calls and 10-15 web service requests daily.
• Utilized Active Directory to set-up and configure users as well as unlock accounts and reset passwords.
• Troubleshot Microsoft Office applications, Business Productivity On line Suite (BPOS) & Office 365 Cloud-computing systems.
• Used Easy Assist as a remote desktop tool to virtually troubleshoot user’s issues.
• Provided support for Windows 2003 & 2008 & 2008 R2 servers, PowerShell Scripting.

Wellington Florida

• Provides Small Business IT Consulting Services
• Server administration; Image Based Backups; Remote support; Offsite backups; Network Management. Obtain Certification as Microsoft Certified IT Professional (MCITP) 2008 Enterprise Administrator.

• Information Technology Director
• Responsible for overall Information Technology to support the different groups that makes up the plant.
• Installed and maintained computers, network, IP phone system, WI-FI connectivity, Accounting and Warehouse packages.
• Upgraded network by using virtual machine technology to reduce the numbers of server computers and peripherals used.
• Manages the help desk service center in ensuring end user issues are handled in a reasonable time.
• Coordinated and evaluated hardware and software in implementing an biometric time clock system for keeping track of workers hours.

Attended and completed degree as a Computer Network Engineer Microsoft Certified Systems Engineer (MCSE 2003).Worked as an Instructor in the Information Technology (IT) Department at Florida Career College.

• Responsible for providing IT support for 8 Service Centers to include technical as well as procurement support.
• Support District Service centers by determining customer IT needs/requirements.
• Provide solutions and serving as a subject matter expert, including technical support.
• Apply knowledge of financial and business concepts.
• Assist with budgetary development and analyst support for 8 Service Centers.
• Ensure customer satisfaction with all aspects of the computing environment

• Responsible for supporting and administrating a Windows NT/2000 Wide area network (WAN) which supports 200 workstations using a mix of Windows NT, 2000, and XP. Also provide troubleshooting and resolved issues related.
• Supervise and manage a team of 18 product support Business analysts
• Responsible for team member's Performance reviews, Career planning, Salary justification and recognition. 8/1996 - 12/1997 In Touch Center (Toshiba Account) Irvine, CALead Technician
• Instructed a team of 20 product support business analysts on how to troubleshoot Toshiba laptop and desktop computers.
• Provide 2nd level technical support for Toshiba corporate customers.
• Translated technical issues into practical solutions.

• Manager of Missile Launch control complexDirector of OperationsCommander, Yuma Test ForceSystems Engineering ManagerProgram Manager
• Managed equipment, personnel to ensure that everything was ready to go in case the President of the United States gave the order to launch.
• Responsible for both launch and orbital operations of communications satellites for the United States Air Force and NATO.
• Led a team of 50 government and civilian personnel in testing and integration of the different subsystems that make up a satellite.
• Develop test and evaluated Navstar Global Positioning System (GPS) equipment.
• Program Manager for the design, development,integration and test of instrumentation and range safety for Intercontinental Ballistic Missile (ICBM).

Associate, Network Engineering

Get my Certification in A+ and Microsoft disciplines.

Mba, Management And Marketing

Earn my MBA

Bsme, Mechanical Engineering

Activities and Societies: Soccer Team Society of American Military Engineer American Society of Mechanical Engineer Arnold Air.