Jean Santora, Mba Email & Phone Number

Portland, Maine Metropolitan Area

Instruct undergraduates and use learning management systems, Brightspace and Blackboard, to track progress.∙ Instruct 35 - 45 students for 2.5 hours weekly via lectures and PowerPoint slides.∙ Develop syllabus, lectures, slides, assignments, quizzes, and exams to evaluate student progress.

New Gloucester, Maine, United States

Managed $68 million P&L for Voice, Data, Video, and Managed Services across seven states.∙ Evaluated 600+ business cases for 450 companies for Sales' proposals to customers. ∙ Project managed cross-functional team in development and launch of SD-WAN product in New England and of 1G offering across entire footprint.∙ Developed promotion for Managed Hosted PBX and SIP Trunking for direct and agent channels.∙ Re-negotiated five video programming agreements in Alabama for 2018 – 2020 term.∙ Researched and distributed competitive intelligence quarterly for all states.∙ Worked remotely during pandemic and met all deadlines and requests via VPN and MS Teams.

Westchester, Il

Led discovery phase of Agile development of SaaS for Supplier Diversity Tier 1 product. ∙ Conducted internal and external client interviews to document requirements for new portal. ∙ Compiled competitive intelligence on supplier diversity competitors for internal stakeholders.∙ Wrote three user guides for new portal for suppliers, client and CVM administrators.

Richardson, Tx

Converted products for 900,000 Verizon customers to Frontier platform for 2Q16 cutover.∙ Wrote business requirements and developed pricing to convert Verizon products to Frontier. ∙ Re-branded Verizon collateral, user guides, and web content to Frontier standards.∙ Reviewed and catalogued 2,500 Verizon contracts requiring special handling.

Portland, Me

Managed $172 million P&L for 13 products consistently meeting annual revenue targets. ∙ Led cross-functional team investigating 40 projects resulting in $3.2 million back billed in 2011.∙ Accelerated revenue growth of mature product by 16% in first year via promotion.∙ Prepared and negotiated contracts and pricing equating to $18 million in annual revenue.

New York, Ny

Managed $70 million P&L for three products consistently meeting annual revenue targets.∙ Launched new product generating $5 million in annual incremental revenue.∙ Re-negotiated 7 contracts achieving 26% rate increases valued at $1 million.∙ Exceeded annual $1 million revenue assurance target by recovering $2.7 million via 7 projects.

New York, Ny

Managed nine trainers in development and delivery of training to 4,730 students in NY and MD.∙ Achieved 95% “Excellent” level of satisfaction on evaluations from wholesale customers.∙ Developed two instructor-led courses comprising 2,167 pages of product content.

White Plains, Ny

Project managed seven-member cross functional team in semi-annual release of handbook series. ∙ Assembled project plans and budgets, allocated resources, and scheduled assignments.∙ Managed vendor, documented milestones, and presented weekly status to senior leaders. ∙ Reduced costs by 96% from $120,000 to $5,000 in one year.∙ Reduced series from 3,300 pages to one CD with SEO functionality for five-volume series.∙ Received 3 corporate rewards for project leadership and cost reductions.

White Plains, Ny

Launched new Resale business as 5th of 30 hires with growth of $0 - $650 million in 2 years. ∙ Managed complex issues on product delivery, branding, parity, and term and volume discounts.∙ Compiled KPIs and presentations for delivery by Vice-President to FCC and state regulators.

Master Of Science - Ms, Project Management

Master Of Business Administration - Mba, Management / Marketing; Honors Graduate

Bachelor Of Science - Bs, Social Sciences; Summa Cum Laude

Activities and Societies: Alpha Chi National Honor Society

Master'S Certificate, Executive Leadership

Completed 24-week, online Master's Certificate program on (1) Effective Leadership, (2) Leading Teams and Organizations, and (3) Executive.

Master'S Certificate, Inernet Marketing

Completed 24-week, online Master's Certificate program on (1) Integrated Online Marketing, (2) Search Engine Marketing and Usability.

Master'S Certificate, Project Management

Completed GWU Master's Certificate program offered by Verizon comprising 9 courses on the 10 knowledge areas of Project Management.

Professional Development Program And Other Agile / Scrum Courses

Agile and Scrum Courses VivifyScrum.com - Scrum Udemy.com - Agile Methodologies Overview Edx.org - Agile Software Development

Certified Market Manager, Marketing

License For Permanent Teacher Certification, Social Studies - Grades 7-12