Identified opportunities for process improvements and cost reduction. Reduced department expenses by $900,000 per year by streamlining/consolidating application content and bringing creative services in house. Developed strategies and implemented plans to solve intra-departmental communications problems and to enhance organizational effectiveness.• Improved department’s efficiency 50% by creating new process to manage updating of annuity new business/service forms and applications. • Directed all department operations. Scheduled resources and managed staff.• Developed annual department budget and monitored expenditures. • Reduced print cost 60% by establishing process to monitor inventory.• Collaborated with IT, Product Management, New Business, Compliance/Legal departments to obtain product updates and new product initiatives.• Defined project deliverables for product updates and new launches.• Redesigned annuity applications reducing the number to 20 from 182, reducing maintenance costs by 75%.• Built successful relationships with internal groups and improved processes, resulting in 50% reduction in turn-around time for forms and application updates.• Updated company website using content management system.• Reorganized presentation of menu of forms/applications on third-party websites (Laser App and Quick Forms) to improve usability by financial advisors. Reduced calls to sales support by 35%.