Jean Thoensen Email & Phone Number

Centreville, Va, Us

Fairfax, Virginia, United States

Maintain and enhance Airtable poll worker management system. Create tables, forms, and fields; link tables; write automations to reduce errors and increase staff efficiency; create dashboards of key metrics. Lead developer of an award-winning poll worker self-service portal in Softr (no-code platform) that reduces calls and saves staff time. Assist with updating/creating both in-person and online, self-paced training materials.

Fairfax County, Virginia, United States

Maintain and enhance Airtable poll worker management system. Create tables, forms, and fields; link tables; write automations to reduce errors and increase staff efficiency. Lead developer of an award-winning poll worker self-service portal in Softr (no-code platform) that reduces calls and saves staff time.

Fairfax, Virginia, United States

Major contributor to Airtable implementation of poll worker management system. Create tables, forms, and fields; link tables; write automations to reduce errors and increase staff efficiency. Utilize database background to assist Election Manager in realizing design goals. Collaborator on major overhaul of the Chief's Notebook and one-page task guides that reduced errors by poll workers opening/closing voting equipment. Co-presenter in the Chief's Briefing, focusing on closing the polls. Research Code of Virginia for sections that may impact election procedures. View State Board of Elections meetings to keep an ear out for changes. Devised a process to digitally sign poll worker oaths with DocuSign and link to Airtable. Created online forms and reports to collect essential data from early voting sites and precincts. Developed a multi-congressional district online form for precincts to report results. Answer phone calls from chiefs and poll workers before and on Election Day. Assign poll workers to work in polling places.

Fairfax County, Virginia, United States

Visited precincts on Election Day as a route rover to resolve problems and check for compliance with published procedures. Guided chiefs through pre-election planning and setup. Worked in Tech Command center on Election Day to troubleshoot equipment issues. Conducted logic and accuracy testing of ES&S DS200 and ExpressVote voting equipment. Participated in the post-election canvass of results.

Fairfax County, Virginia, United States

Expanded precinct experience by serving at multiple sites over 9 elections. Highly accurate and efficient at VERIS check-in. Reran all searches to verify check-ins. Frequently served as an unofficial assistant supervisor handling non-routine voters.

Centreville, Va

Well known for exceptional planning, organizational skills, and smooth election days. Supervised precinct staff of 5-16 election officers over 16 elections, including 2 presidentials. Coached officers on procedures and voter interactions. Identified and trained future chiefs. Resolved voter address and eligibility issues in accordance with state law and election office procedures while building voter’s trust in the outcome and demonstrating transparency.

Centreville, Va

Founder of medical billing company specializing in mental health with clients in multiple states. Built national reputation for industry knowledge and frequently sought out for expert advice. Reverse engineered Lytec billing software SQL database, then extended its capabilities with new SQL custom views, fields, queries, and better reports written in Crystal Reportes. Created and presented tele-classes (short, inexpensive seminars taught by conference call) to small groups of psychotherapists designed to increase insurance collections. Restored faltering practices to profitability, enabling two clients to purchase their first homes. All facets of reimbursement including benefits verification, charge entry, claims submission, payment posting, and patient billing requiring extensive telephone and written communication. Manage all daily business operations, including accounting and tax preparation.

Washington D.C. Metro Area

Under the direction of Robert J. McGrath, Ph.D., I developed an R program to scrape the Virginia Legislative Information System Web site for bills and their contents. The program produced the raw data for building a database of Virginia legislative policy with machine learning.

Reston, Va

Identified software defects and recommended solutions, often in "down system" situations where a cool head was needed to develop a plan of action and guide stakeholders toward resolution as quickly as possible. Documented problem resolution process for multiple audiences and wrote technical bulletins for both internal and customer use. Took ownership of problems and maintained a single point of contact for customers. Documented problems/resolutions and wrote technical bulletins for internal and customer use.

San Francisco, Ca

Second level support of IBM systems software products, specializing in DBMS. Analyze dumps, examine source code, design error traps, and recreate customer's environment. Design, code, and test product enhancements. Document problem resolution and write technical bulletins.

Cincinnati, Oh

Design, code, and test modifications to DBMS software. Identification and correction of errors discovered by quality assurance. Plan projects using Gantt charts and time and effort estimates.

Bachelor Of Science - Bs, Public Administration With Government Analytics Minor, 4.0

Activities and Societies: Phi Kappa Phi honor society, Pi Sigma Alpha political science honor society, Mason Votes, Schar Undergraduate.

Associate Of Science (A.S.), Business Administration, 4.0

Activities and Societies: Phi Theta Kappa national honor societyGraduated with summa cum laude honors

Associate In Arts, Computer Information Systems, 4.0

Graduated with summa cum laude honors

Computer Information Systems

Information Processing Systems

Information Processing Systems