Jean Tom Email & Phone Number

Columbus, Ohio Area

Led a team of G&A Coordinators and Appeals Nurses who work collaboratively with Operations teams to resolve complaints, grievances, and appeals for members and providers.

Columbus, Ohio Area

Successful Leader of a Multi-Functional Team of Professionals. Areas of Responsibility Included:PFS Training and Development: Team educated New Hires on Hospital Scheduling, Registration, Patient Accounting, Customer Service and Collections Systems and Processes. They performed New Hire Patient Access audits to ensure accuracy and understanding, and collaborated with Operations Team Leaders on continuing education needs System and Process Support: Systems Analysts and Super-Users supporting Scheduling, Billing, Customer Service, Collections, Project Management and various other systems with maintenance, troubleshooting, system implementation and upgrades, system testing, process improvement, and analysis.Report-Writing and Data Analytics: Report Writing using SAP Business Objects Software for Patient Financial Services and some clinical areas, to ensure data integrity and to provide statistics. Managed monthly PFS reports including KPI's, provided analysis of data; Managed reporting in other systems including McKesson STAR, QMS and PHS.

Columbus, Ohio Area

Patient Accounting Revenue Liaison: Project Management Position Supporting Major IT System Conversion, Process Improvement, and Team FacilitationMarket Research Manager: Managed Hospital Patient Satisfaction Data, Vendor Support, Satisfaction Surveys, Training and ResearchService Excellence Program Coordinator: On-Site Hospital Patient Satisfaction Coach and EducatorCustomer Service and Collections Manager: Hospital CBO Call Center Manager for Inbound Customer Service Calls, Outbound Collections Calls, Financial Assistance Processing, Process Improvement Implementation, and Vendor Relations.Physician Client Professional Billing Manager: Billing Manager serving Physicians and Ambulatory Surgery Centers in Customer Service, Sales, Billing, Cash Posting, Vendor Relations and Collections

Columbus, Ohio Area

Advanced within the company, to positions with increasing levels of responsibility:Regional Regulatory Lead: Collaborated with Home Office Legal Team to Research and Resolve Complex Regulatory Concerns and ComplaintsProvider Services Division Manager (Director-Level Position) Mid-West Division: Teams included Project Managers, Provider Call Center Staff, Provider Complaint and Appeals Analysts and Data Analysts. Staff consisted of work-at-home associates in several states, in addition to on-site associatesClaims Processing Manager: Managed Team of Front-Line Medical Claims Processors who assisted customers with processing their medical claimsMedical Claims Trainer: Trained New Hires on Medical Claims Processing Process and System FunctionalityPlan Sponsor Contact: Position Aligned with HR Departments of Various Companies to Answer Customer Concerns at the Corporate LevelMedical Claims Processor

Graduate Business Courses

Foundations In Leadership

Year-long course provided for Mount Carmel Leaders through their parent company, Trinity Health. Course taken on-site in Columbus, Ohio.

Bachelor'S Degree, English/Communications Education

High School