As a Principal Consultant / Program Manager at Decisive Consults LLC, I have over eight years of experience in delivering value-added solutions for clients across various industries, with a focus on the air transport industry. My mission is to help my clients achieve their growth, profitability, and customer satisfaction goals by applying my analytical expertise and program management skills.I hold multiple credentials in project management, service management, quality management, and artificial intelligence, which enable me to use best practices and methodologies to ensure quality and excellence in process improvement and project management. I also have strong skills in customer relationship management, social selling and marketing, performance management, and communications, which help me build trust, rapport, and collaboration with my clients and stakeholders. I am passionate about solving complex problems, delivering innovative solutions, and empowering my clients to succeed in a dynamic and challenging environment.