Jea Robregado Email & Phone Number

Dublin, Ohio, United States

* Collaborates with the client in designing monitoring formats and quality standards and working on future plans for improvement of the department * Participating in client information meetings on and as-needed basis to ensure that the QA program is designed to meet the requirements of the client* Providing actionable data to various internal support groups as needed* Coordinating and facilitating call calibration sessions on a bi-weekly/monthly basis * Assists in forecast/ratio management and monitored staff organization* Schedules quality review meetings to review effectiveness of performance* Leads in hiring and training process for new team members

Dublin, Ohio, United States

Dublin, Ohio, United States

Philippines

• Provided daily support to users of AT&T DirectTV including answering questions about the services, analyzing problems, basic troubleshooting, and quickly forming solutions to return systems to proper operation.* Maintained detailed records of daily phone calls with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.

Quezon City, Metro Manila

* Supervised and guided employees on facing, assisting, and taking care of guests and responded quickly to questions, which improved understanding of job responsibilities* Drove sales and maximized by upselling rooms and amenities* Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services* Ran daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Orlando, Florida Area

* Collaborated with Housekeeping and Bell service team members to handle guest requirements from check-in through check-out* Explained details regarding property, including restaurants, meeting rooms, pool area, spa, and fitness center to acclimate patrons to resort environment* Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel* Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills* Secured payment for room & other amenities, verifying and adjusting billing as needed* Completed cashier and closing reports, counting the bank at the end of each shift securely* Communicated any emergency, lost item, or theft to proper security staff and/or authorities.

Makati, National Capital Region, Philippines

* Greeted incoming visitors professionally and provided friendly, knowledgeable assistance* Sorted and distributed mail correspondence between departments and personnel including parcel packaging, preparation and efficient shipping * Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information and updated client records * Maintained security by following procedures; monitored logbook; and issued visitor badges.

Makati, National Capital Region, Philippines

Wisconsin Dells, Wisconsin

* Attentively watched over swimmers being quick to identify those in distress * Learned and maintained proficiency in first responder skills such as First aid and CPR to offer individuals in distress support* Ensured cleanliness, safety, and upkeep of swimming pool.* Performed troubleshooting and routine maintenance to keep equipment in optimal working condition