Jearyl Ann Paradero Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Responsible for overall management of one account. Manage Account Operational StrategyOperational ManagementPeople ManagementFinancial ManagementOperational InnovationClient Relationship Management

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Philippines

• Oversee new hire, continuing education, program specific training, management development training, leadership development training and other training as needed by the business• Develop and cultivate partnership with other business units, resource units, and clients• Utilize effective presentation and facilitation skills for identified content including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both a live and a virtual classroom training • Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement.• Responsible for the deployment of successful transition processes ensuring competency levels meet business needs• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. • Leading and/or participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities• Manage utilization of staff across accounts and programs to reduce cost of training activities• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work

Quezon City, National Capital Region, Philippines

• Instruct new hire and continuing education program specific training (PST), and communication and culture training (CCT) if position is for offshore support • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a live classroom environment • Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner. • Facilitate transition of students from training to work environment, ensuring competency levels meet business needs • Maintain current product knowledge for each account by taking calls, attending team meetings, side by side observations, and quality or transaction monitoring. • Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities. • Ensure effective, consistent communication with managers, peers, and other resource groups including day-to-day informal interaction with clients • Responsible for day-to-day functional supervision of learners within the program training classroom environment, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.

Quezon City, National Capital Region, Philippines

• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. • Place and/or receive customer inquiries that may require deviation from a script or sales flow process. • Clarify customer requirements; probe for and confirm understanding of requirements or problem. • Meet customer requirements through first contact resolution. • Prepare complete and accurate work and update customer file. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.

Makati, National Capital Region, Philippines

• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. • Place and/or receive customer inquiries that may require deviation from a script or sales flow process. • Clarify customer requirements; probe for and confirm understanding of requirements or problem. • Meet customer requirements through first contact resolution. • Prepare complete and accurate work and update customer file. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.