As Assistant Manager– Accounts Receivable (170+ users) Provide oversight and direction to a team of 170+ associates to meet & exceed client requirements.  Develop business requirement documents based on client needs and highlight trends for prompt issue resolution. Organize requirement walkthrough sessions with stakeholders. Manage inventory and map capacity for meeting prescribed client SLAs. Impart training to leaders to leverage organized daily planning and scheduling as per client requirements.As Supervisor Mentored 80 associates in accounts receivable management. Facilitated day-to-day delivery as per SLA agreements. Offered timely updates by undertaking initiatives for quality management.As Team Leader Ensured achievement of productivity and quality SLAs. Submitted reports to internal and external stakeholders on project performance.  Issued work orders from the PM system and approached AR by amount, carrier, and buckets. As Account Receivable Executive Tapped root cause of denied claims and offered resolutions. Conducted insurance follow-ups and resolved outstanding claims. Served as part of quality audit team set up to represent projects.