- Wrote and edited the content for the redesign of an enterprise application project for an international telecom client. - Developed a content strategy and taxonomy to manage best practices and advise interaction and design teams on copy concerns. - Gathered technical and business requirements from legal, engineering and business and translated those needs into a user-friendly experience. - Developed documentation and a knowledge management system to disseminate content requirements across the various design teams.

- Wrote and edited content for books, textbooks and textbook rental pages and marketing emails.- Wrote documentation for internal merchandising tools, scripts and systems. - Led redesign of high-traffic pages; redesign involved usability testing, requirements analysis, wire framing and prototyping, and A/B testing. - Led customer insight analysis by leveraging Amazon’s wealth of data; experience in using data warehouses, writing SQL scripts and database design.- Managed the textbooks email marketing program. Drove click and conversion improvements through analysis of user data. Conducted frequent A/B tests to gather new data on customer engagement and sales.- Worked as technical communicator between business, design, and developer groups. Collaborated with interaction designers and marketing team to achieve business goals.

- Client-facing consultant responsible for mining social media analytics to measure brand value and image. Familiar with a variety of online analytics tools like Radian6. - Developed and launched social media projects for Disney, FOX, The Bill + Melinda Gates Foundation, Microsoft.

Writing advisers assist undergraduate and graduate students in writing clear, organized and concise papers. In hour-long sessions, a writing adviser will read a student's paper and then discuss possible areas of improvement. Writing advisers are chosen by their superior ability to write as well as high academic standing.

The Technology Services Help Desk is the primary center for desktop and network support for staff and faculty at the University. A Student Lead position is the leadership position for student staff. A student Lead is responsible for resolving most of the on-site issues for staff and faculty, as well as handling many issues via phone or email.

Worked in the Seattle Canadian Consulate to highlight Canadian interests in the Northwest region of the United States. Assisted in managing political and economic events and forums. Managed communications between local political leaders and Canadian government officials.

The Cascadia Center for Regional Development is a public policy organization that advocates for sustainable, environmental transportation policy in Washington State. I worked as an intern to assist event and schedule management, communicate with local policy leaders and government officials, and edit policy letters and pamphlets.