-Led a Product team in transforming the performance of a chatbot, resulting in significant enhancements in efficiency and user satisfaction.-Reduced Customer Complaints by 20% through data-driven decisions leveraging AWS CloudWatch for precise data analysis, driving targeted improvements.-Developed the complete user journey experience for a Donor Experience platform, streamlining interactions and improving engagement.-Spearheaded the exploration and integration of cutting-edge Gen AI capabilities into the chatbot, positioning the product at the forefront of innovation.-Gathered comprehensive requirements for complex modules and meticulously drafted user stories to guide development efforts effectively.-Collaborated closely with the design team to conceptualize and implement UX design wireframes and visual designs for a web portal, ensuring seamless integration with the overall product vision.-Led usability testing initiatives, leading to measurable improvements in user experience scores and overall product satisfaction.-Provided invaluable support to development teams by clarifying technical and product-related details, fostering a cohesive and productive working environment.-Produced detailed Functional Design Documents, meticulously documenting product specifications and requirements for presentation to stakeholders and validation teams, ensuring alignment with project objectives and user needs.-Hands-on experience in JIRA, Confluence and Figma-Recognised with Applause Award Twice for exemplery contribution for the success of Donor Information System of a US major Healthcare Client

-Played a pivotal role in shaping the product roadmap through insightful technical assessments..-Estimated feature scope leveraging front-end expertise and methodologies like t-shirt sizing, contributing to collaborative product roadmap development.-Spearheaded the development of intuitive user interfaces, using front-end technologies, resulting in 25% increase in user engagement.