Jebin S Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

• Providing a wide array of duties like providing support to clients/customers including United Airlines, United Parcel Service, Manufacturers and assisting in data analysis/ rectifying issues for the same
• Managing/ supporting the testing of manual codes/fixing the same with the help of the development team and carrying out the testing process post fixture of issues for the clients
• Carrying out regression testing for different software products, explaining the issues to the development team/ recommending appropriate solutions to rectify the same and collaborating with the clients directly for.
• Sorting and prioritizing the change request as per business needs/ requirements and going on call with the clients on a weekly basis and providing regular updates about critical bug issues raised & fixing the same
• Rectifying bugs in the aerospace software for the clients & providing support in matters relating to technical issues

• Executed various duties as the Team Manager like carried out team objectives/ targets, monitored, mentored and assisted the team members and encouraged/aspired members to improvise performance
• Closely reviewed the performance of team members/ provided feedback for the same and provided assistance & adhered to guidelines
• Supervised the team members and assured the work is being on as per the training given and provided additional training if required and examined the reports/ scrubbed the same to improvise scores, decrease errors
• Handled attrition/ shrinkage & employee engagement as well

Bangalore

• Acted as the single point of contact/ escalation point of contact level-2 & Subject Matter Expert and carried out troubleshooting hardware issues relating to laptops/ desktops & rectified issues including physical &.
• Managed the service request and adhered to end-to-end process for resolution and dispatched hardware parts post diagnosis and assisted the onsite engineers in the customer site
• Mentored new employees, informed about the process and consistently achieved monthly metrics targets such as AHT, number of calls (CRD) and customer delight satisfaction (CDS) and established/ maintained relations with.

Chennai, Tamil Nadu, India

• Managed various customer queries/issues relating to credit cards and processed all credit card payments
• Assisted the customers with billing/payment queries & extensions and interacted with them in a calm/polite manner & resolved issues in a smooth manner and maintained AHT, CRD & quality

Mba, Human Resource Management

Bachelor Of Technology (B.Tech.), Bioinformatics