Led operations across 5 banking processes, earning client commendations for service excellence and process improvements. Managed 25+ team members, ensuring optimal resource use and SLA compliance. Developed and presented business review reports to stakeholders, driving data-informed decisions. Spearheaded automation and process optimization, achieving client cost savings. Conducted resource planning for seamless business continuity, recruited top talent, and trained teams on SOPs to enhance efficiency. Implemented action plans to improve team productivity and addressed internal control gaps to strengthen operational quality

Managed financial compliance and risk for 100+ client accounts, generating reports on Unbilled Revenue (UBR), bad debt, and margin analysis to support data-driven decisions. Maintained UBR under 5% of LTM revenue by ensuring accurate variance management between actuals and forecasts. Reviewed contracts for pricing, clauses, and termination protections to mitigate risk. Participated in financial conclaves, advocating for best practices in budgeting and reporting. Successfully reduced bad debt and improved accounts receivable metrics through targeted collection strategies. Proposed and gained executive approval for a business process improvement initiative.

Led business development efforts by pitching products to key stakeholders and gathering client requirements for the DevOps team. Developed Standard Operating Procedures (SOPs) to streamline daily operations. Managed intern payroll and conducted fieldwork to promote product awareness and drive market engagement.