Jeboria S. Email & Phone Number

Nashville, Tn

As a Consultant, I facilitate the improvement of client skills and abilities through targeted leadership, and personal coaching.Key Contributions:► Supported individuals and teams in achieving their maximum potential and career progression through effective coaching and a holistic approach tailored to their needs.► Utilized challenging questions to stimulate clients' mindfulness and encourage self-awareness.

Nashville, Tn

In this position, I oversee all aspects of the Section 8 Rental Assistance Division's operations to ensure compliance with federal and state regulations. Here, I oversee the planning and execution of the Housing Choice Voucher (HCV) program, including the development of specialized initiatives, such as the Family Self-Sufficiency (FSS) and Emergency Voucher (EHV) programs. My responsibilities extend to managing staffing processes, including recruitment, training, skill development, and performance evaluations, with an emphasis on improving staff performance and overall operational efficiency. Additionally, I build and sustain positive relationships with local HUD officials and third-party housing quality vendors.Key Contributions:► Spearheaded strategic projects aligned with agency objectives, driving the successful creation and execution ofprogressive operational and staffing strategies.► Boosted employee performance by rolling out targeted training and leadership development programs, which resulted inimproved service delivery and program management.► Improved financial reporting and budget management processes by collaborating with the Accounting and Finance Divisions, resulting in accurate financial tracking and prompt payments.► Championed the adoption of sophisticated data analytics and reporting systems, providing detailed federal and state reports and supporting transparency and informed decisions.► Resolved critical client issues promptly, sustaining high standards of service and operational responsiveness.► Monitored and enforced compliance with HUD regulations and state laws, significantly reducing compliance issues.

Nashville, Tennessee, United States

In this role, I led the oversight of crucial housing programs, including HCV, Homeownership Voucher, and FSS, ensuring compliance with federal and state regulations and HUD standards. To optimize the tracking of expenditures and revenue, I thoroughly analyzed monthly reports from the HUD voucher management system. Additionally, I supported the maintenance of the HUD 2-year forecasting tool for efficient management and monitoring of leasing activities.Key Contributions:► Acted in a leadership capacity during the director’s absence, overseeing the processing of housing assistance payments and handling complaints to ensure continuity in key administrative functions.► Executed financial and logistical administrative responsibilities, including the authorization of supply requests, payment card statement management, and reimbursement processing.► Oversaw the implementation of new technologies and innovations, driving meaningful changes in program operations that enhanced efficiency and effectiveness.► Formed and directed special project teams, which played a key role in meeting organizational goals and deadlines through improved workflow processes.► Promoted operational advancements by designing strategic plans that optimized divisional processes and ensured deadlines were consistently met.► Ensured compliance with HUD reporting requirements and actively contributed to developing and refining policies and procedures to achieve operational excellence.

Nashville, Tn

In this capacity, I offered regular updates to division leadership on staff performance, client satisfaction, and program success for the Family Self-Sufficiency (FSS) and Homeownership Voucher (HV) programs. Here, I organized training sessions on new policies and procedures while maintaining statewide compliance with HUD guidelines. Additionally, I provided technical support to Section 8 field office staff, using independent judgment to resolve FSS and HV operational issues.Key Contributions:► Enhanced compliance with HUD guidelines through meticulous management of statewide FSS and HCV programs.► Administered and optimized the management of monthly escrow payments and reporting for the FSS Program, ensuring all reports and statistical data were submitted on time.► Provided assistance with HCV Program reporting needs, ensuring effective and precise handling of all program-related activities.► Established effective control systems for HCV tenant and FSS file management, achieving notable improvements in organizational efficiency and HUD compliance.► Fostered effective relationships with agencies, broadening the support networks for the FSS and HV programs.► Helped coordinate HCV Program staff activities under the Director’s oversight, achieving improved execution of the program and optimized staff deployment.

Nashville, Tn

My role involved ensuring compliance with HUD Housing Quality Standards (HQS) through careful monitoring of policy and procedure implementation. To enhance internal quality control, I developed and implemented control systems in line with HUD’s Rental Integrity Monitoring. Additionally, I directed training and development initiatives and oversaw quarterly reviews of field operations.Key Contributions:► Streamlined operational procedures by analyzing HUD handbooks and federal requirements, which improved compliance standards.► Oversaw the Enterprise Content Management (ECM) project management for the HCV program's initial rollout, coordinating all efforts to ensure successful execution.► Managed the oversight of monthly escrow payments, including the compilation of statistical data for grant reporting.► Conducted a detailed analysis of federal regulations and housing assistance programs, including utility expenditure reviews, using monthly utilization reports.► Enhanced satisfaction among tenants and landlords through hands-on assistance during hearings and complaints.

Master Of Public Administration - Mpa, Public Policy & Nonprofit Management

Bachelor Of Arts, Modern Foreign Languages

Undergraduate Degree, Spanish Studies