Primary leasing agent and tenant contact for over 300 rental apartments, duplexes and homes Involved in all areas of rentals including showings, inspections, and maintenance issues. Coach staff members in customer service habits and solving technology questions. Make decisions and answer questions regarding legal issues associated with rental leases Record all rent payments and monitor accounts using QuickBooks software. Manage daily accounting, including: creating new accounts, invoicing rent payments, preparing deposits and producing twice monthly letters to tenants regarding overdue accounts. Schedule and prepare for occupancy and vacancy fluctuations

25 direct reports, 80 staff members) Manage all phases of talent lifecycle for team of 80 staff, including: interviewing and hiring, evaluation and development planning, new employee training, and coaching/mentoring staff Make decisions on individual customer accounts requesting clinical review or payment options Develop and implement new protocols for efficiency for customer service and insurance training. Collect data and make decisions involving inter-departmental cooperation. Write letters to patients on behalf of a physician and correspond with patients regarding clinical reviews.

Make decisions on office operations including technology needs, office policies, training & staff meetingsManage personnel issues taking staff members from the interview to training and evaluations for a full integration and successful experience.Prepare and present exclusive programs for group meetings and events.Identify marketing and promotional tools for TV and print advertising, monitored website content and promotions