Jeremy Bunyard Email & Phone Number

Norman, Oklahoma, United States

• Promoted from TDD II in July 2024 to serve as Product Owner for the handbooks group
• Research, write, and edit technical procedures for industrial and electronic equipment
• Convert documents and images created in Microsoft Office to DITA XML format for content management and online publication.
• Publish instructional and informational content in written and video form
• Work with stakeholders and SMEs to gather information and ensure product accuracy
• Write and edit scripts for instructional videos then review completed videos for clarity and technical accuracy

Norman, OK

• Provide Tier 2+ IT support to 150 onsite and more than 100 remote USPS employees nationwide
• Built test environments for SQL databases and internal software applications to meet USPS needs
• Troubleshoot hardware, software, and basic network issues on Windows 7 and 10 computers, peripherals, as well as on Windows 2012 and newer servers
• Document all work performed in ServiceNow

Oklahoma City, Oklahoma Area

• Provide Tier 2+ IT support to 300 onsite and more than 100 remote employees nationwide
• Troubleshoot hardware, software, and basic network issues on Windows XP, 7, and 10 devices
• Troubleshoot hardware and network issues with IP phones, printers, and other peripheral devices
• Support Win XP and Win 7 thin clients connecting via Citrix XenApp
• Fully document all work done in HEAT ticket management system
• Collaborate with developers and Network/Systems Analysts to resolve technical issues

Norman, OK

• Provide Tier 2+ IT support both onsite and remotely to more than 1,500 employees at 6 properties in the Chickasaw Nation Northern Region
• Troubleshoot hardware, software, and basic network issues on Windows 7, 8, and Mac OS X devices
• Fully document all work done in BMC Footprints ticket management system
• Collaborate with LAN/WAN, System administration, and other IT teams to resolve customer issues

Oklahoma City, OK

• Troubleshoot complex hardware and software issues on systems utilizing Windows XP, 7, and 8
• Research complex technical issues via Dell internal websites, databases, and open internet sources
• Correct issues on the spot when possible or take appropriate measures to resolve the issue, such as dispatching replacement hardware and onsite technician for systems under warranty
• Reach out other internal teams or to third party vendors to assist in resolving issues that fall outside of my scope of support
• Log all cases according to company standards and maintain case ownership until completion
• Maintain regular correspondence with customers by phone or email to keep them updated on the current status of ongoing cases

Oklahoma City, OK

• Answered 40+ customer calls per day and collected basic information from customers to route calls to the appropriate departments
• Documented all calls in Dell’s Siebel database in accordance with company policy
• For servers and enterprise storage within the Triage scope, provided limited troubleshooting and dispatched replacement hardware
• For enterprise customers outside of the Triage scope, began case creation and documented issues so that higher level support could begin troubleshooting more quickly and effectively

Baghdad, Iraq

• Served as a Regional Team Analyst for the USF-I J2, as a team lead in the USF-I J2X HAC, and as the Senior Intelligence Analyst for the HAC
• Integrated Open Source, SIGINT, HUMINT, and other intelligence reporting to produce All Source analytical papers on international political, economic, and military topics that impacted Iraq for inclusion in the J2.
• Created additional intelligence products which included INTSUMs on topics of particular interest to the J2 or commanding general. Examples include a daily INSUM on violence in Libya, meetings of the Arab League, and.
• Served as the HUMINT subject matter expert for the Regional Team and coordinated with DIA analysts to generate CENTCOM HUMINT collection requirements, and with other offices and units in theater to generate USF-I.
• Produced IIR Evaluations on reporting that was generated in response to collection requirements that I created or that I used as sources in analytical papers
• Assisted in training new members of the HAC as they arrived in theater

Fort Sill, OK

• Conducted intelligence, information operations, and stability operations training for Fort Sill and external agencies -- to include military, intergovernmental, and multinational partners -- with an emphasis on the.
• Conducted research on unclassified and classified networks on self-directed topics or those assigned by my supervisors.
• Prepared written and oral briefings for JACI Directorate leadership.
• Served as JACI Directorate OPSEC Officer

Tinker AFB, OK

• Researched and presented oral and written briefings, threat scenarios for pilot training, and annual Force Protection training
• Conducted research on military and intelligence topics at both unclassified and classified levels
• Briefed senior leadership up to O-6 (Colonel)
• Generated Isolated Personnel Report (ISOPREP) data for airmen/pilots and ensured ISOPREP data for pilots and aircrew were current prior to deployments.

Baghdad, Iraq

• Provided background research on detainees in Coalition Forces custody and related terrorist/insurgent groups
• Worked with interrogators to produced Intelligence Information Reports based on interrogation results that met established collection requirements
• Researched and presented oral and written intelligence briefings to JIDC personnel
• Maintained a database of collection requirements used by more than 80 personnel
• Designed and maintained Interrogation Control Element intranet web page

NAS JRB Fort Worth, TX

• Researched and presented oral and written briefings, threat scenarios for pilot training, and annual Force Protection training
• Conducted mission debriefings for pilots after flights
• While deployed, supported US Special Forces by providing background research via intelligence databases on detainees in US custody
• Researched Iraqi and transnational terrorist groups to facilitate ongoing intelligence collection
• Produced intelligence reports from information collected during interrogation that met established collection requirements.
• Produced target intelligence packages which resulted in missions to detain targets

Leighton Barracks, Germany

• Conducted research and analysis to support mission requirements and customer needs
• Identified and analyzed data for reportable significance
• Prepared analytical reports and intelligence briefings at classified and unclassified levels
• Presented oral and written briefings to ACE and 1st ID G2 leadership
• Diagrammed communications network structures and studied operating characteristics

Bachelor Of Arts (Ba), International Relations

Comparative and regional politics emphasis

Associate Of Applied Science (Aas), Computer Science

Also includes certificates of mastery in computer systems support and networking