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Jelena Dimitrijevic is listed as Service Delivery Specialist at Daon at Daon, a company with 178 employees, based in Belgrade, Serbia, Serbia. AeroLeads shows a matched LinkedIn profile for Jelena Dimitrijevic.
Jelena Dimitrijevic previously worked as Service Delivery Specialist at Daon and Service Process Manager - Incident Management at Gdc Services. Jelena Dimitrijevic holds Bachelor'S Degree, Russian Language And Literature from Filoloski Fakultet Univerziteta U Beogradu.
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✅ Dedicated Service delivery specialist with a demonstrated history of working in the information technology and services industry for more than 5 years. ✅ Strong work ethic, innovation and organization skills focused on achieving the agreed Service Level Agreement target and discovering opportunities for process optimization. ✅ Experience in the development of ITIL/ITSM best practices, processes and tools establishing the continuous service improvement. ✅ Passionate about teaching with 2+ years of experience in teaching Russian and English languages to children and adults. Strong communication and organization skills focused on building a collaborative and friendly classroom environment always discovering innovative teaching methods. ✅ Aiming to utilize acquired abilities and explore all the opportunities for professional growth and personal advancement. 📧 dima221096@gmail.com
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Belgrade, Serbia
As a Service Delivery Specialist, my main responsibilities include the following:Data protection and Privacy – Make sure that the policies, processes and procedures to protect customers’ data are maintained and followed at all times.Service level management- Implement, monitor and provide timely report to customers on service delivery metrics. Design and.
Belgrade, Serbia
Working for a major Retail company as Service Process Manager (Incident Management):Ensuring corresponding ITIL processes are followed, reach their goals and improved continuously through constant process monitoring, reviews and SIPs.Leading the Incident Management team of 5 people and coordinating all the required activities, monitoring the progress and.
Belgrade, Serbia
Working for a Retail company as Service Process Controller (Service Desk):Acting as point of escalation in case of any customer disputes and ensuring the agreed service level is met.Effectively analyzing reports in order to locate trends and find rooms for improvement.Working with high priority incidents and assessing the correct impact with appropriate.
Нови-Београд, Сербия
Providing first line investigation and diagnosis (Russian and English language), remotely resolving PC/software problems, assisting the end users with tickets raising (incidents, service requests, change requests) and providing updates on the same. Escalating complex and unresolved incidents. Liaising with appropriate Resolver Teams for further issue.
Belgrade, Serbia
Teaching English language to small groups of primary students and individuals.Leading educational games and group activities. Creating and implementing lesson plans focused on improving overall English proficiency.
Novi Beograd, Serbia
Teaching Russian language to individuals and small groups of people. Leading educational games and group activities.
Belgrade, Serbia
Teaching Russian language and culture on the Faculty of Philosophy within the University of Belgrade project "From students to students".
Other employees you can reach at daon.com. View company contacts for 178 employees →
Zorana Markovic
Colleague at DaonNovi Sad, Vojvodina, Serbia, Serbia
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Angelique Moore
Colleague at DaonWashington DC-Baltimore Area, United States
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Kosta Obradović
Colleague at DaonBelgrade, Serbia, Serbia
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Douglas G. Franca
Colleague at DaonDublin, County Dublin, Ireland, Ireland
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Alex Simangunsong
Colleague at DaonCanberra, Australian Capital Territory, Australia, Australia
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Michael Mc Eniff
Colleague at DaonDublin, County Dublin, Ireland, Ireland
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Ivo Puljizevic
Colleague at DaonSerbia, Serbia
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GM
Goran Milošević
Colleague at DaonBelgrade, Serbia, Serbia
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Aleksandar Andjelkoski
Colleague at DaonSerbia, Serbia
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App Hh
Colleague at DaonChon Buri, Thailand, Thailand
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Quick answers generated from the profile data available on this page.
Jelena Dimitrijevic works for Daon.
Jelena Dimitrijevic is listed as Service Delivery Specialist at Daon at Daon.
Jelena Dimitrijevic is based in Belgrade, Serbia, Serbia while working with Daon.
Jelena Dimitrijevic has worked for Daon, Gdc Services, London Calling, Foreign Languages School Smiley, and Faculty Of Philosophy - University Of Belgrade.
Jelena Dimitrijevic's colleagues at Daon include Zorana Markovic, Angelique Moore, Kosta Obradović, Douglas G. Franca, and Alex Simangunsong.
You can use AeroLeads to view verified contact signals for Jelena Dimitrijevic at Daon, including work email, phone, and LinkedIn data when available.
Jelena Dimitrijevic holds Bachelor'S Degree, Russian Language And Literature from Filoloski Fakultet Univerziteta U Beogradu.
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