Jeff Couch's career was as a motivated digital printing professional who enjoyed teaming with clients to solve their business problems--working to understand their current environments, their pain points and their goals for their organizations. His 38 years in Information Technology included experience with clients in a wide variety of industries. For over twenty years, he provided print management software and high-speed production printing hardware solutions to customers across the central United States. As Technical Support Specialist with Ricoh Production Print Solutions, Jeff was responsible for crafting complex solution designs and implementation plans in order to assure quality installations of new hardware and software. Besides consultative work with customers, Jeff provided technical support on printing-related software and printing hardware to a successful sales team.