Jectofer Ramirez Email & Phone Number

United States

* Project planning for the deployment of complex robotic order fulfillment solutions at customer locations.* Manage customer relationships with internal and external teams during the onsite implementation of robot.* On-site infrastructure, robot and software set-up and support.* Post deployment engagement with customers to ensure successful operations.

Remote

Collaborate with the sales team to identify customer needs and demonstrate how our robotics solutions meet their requirements.Serve as a subject matter expert on robotic products and their technical capabilities.Work closely with customer IT and integration teams to understand their needs and develop clear technical strategies to address those.

Remote

• Implement and deploy Autonomous Robotic Floor Scrubbers.
• Train users on operating and maintaining robots.
• Train management on Dashboard and reports.
• Work with external and internal assets to improve customer success.
• Employee onboarding.
• Site Assessments to determine robot compatibility.

San Diego, California, United States

• Trained users on AI software and reports. Provided technical support and service to clients.
• Travel to customer sites for hands on training.
• Worked with Account Management and Technical Services on improving customer relationships.
• Successfully deployed floor scrubber robots using AI operating System.
• Created post-deployment reports for clients to maintain best practices.
• Created procedure guidelines for clients to deploy robots independently.

Ontario, California

• Development and Implementation of marketing and online sales strategy. Increase web traffic.
• Created website and online store.
• Created Amazon store.
• Social Media Marketing.

Herndon, VA

• Sales Engineer and Product Specialist - Primary technical resource for sales and account management teams.
• Manage products from inception to implementation.
• Serve as resource for internal employees on product developments and updates.
• Wrote training materials for employees on best practices.
• Provided technical assistance on sales calls.Web Implementation Manager - Client onboarding and train clients on company software and services.
• Managed client email marketing campaigns and branding.

Chantilly, Virginia

• Implement and maintain major financial institution online banking portal.
• Quality Assurance testing for new products.
• Technical liaison for client and development team.
• Managed over 300 financial institutions online branding configurations.
• Change Management and Quality Assurance responsibilities.