• Implement customer engagement strategies establishing professional relationships with clients through product expertise, customer service and training.• Subject Matter Expert providing customer support and solving issues.• Conduct training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Monitor metrics and develop actionable insights to improve efficiency and performance for customer retention.• Collect product feedback from customers sharing with relevant teams to drive

• Provide service, training, and develop relationships with 200+employees to assure positive relationships for large organizations in TN, AL, and GA.• Conduct quarterly audits, to identify better products for clients and generate revenue.• Collaborate with leadership for additional ways to help achieve goals and improve team performance.• Joined forces with company Director on task force teams to increase departmental efficiencies.• Deliver expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.• Monitor customer account activity metrics and develop actionable insights to improve efficiency and performance.

• Accountable for soliciting business accounts and developing strategic alliances with clients and internal partners.• Implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth.• Optimize business performance with consistent data tracking and analysis of ongoing operations.• Leverage industry and operational knowledge to develop new revenue streams.• Identify and solve complex business challenges with high-level financial acumen.• Analyze sales, marketing and promotional strategies using industry expertise.• Hire and manage employees to maximize productivity while training staff on best practices and protocols in meeting customer needs.• Resolve issues and recommend actions based on production and compliance reports.