Joan E. Cunningham Email & Phone Number

United States

• Implement customer engagement strategies establishing professional relationships with clients through product expertise, customer service and training.
• Subject Matter Expert providing customer support and solving issues.
• Conduct training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitor metrics and develop actionable insights to improve efficiency and performance for customer retention.
• Collect product feedback from customers sharing with relevant teams to drive

Fort Myers, Florida, United States

• Provide service, training, and develop relationships with 200+employees to assure positive relationships for large organizations in TN, AL, and GA.
• Conduct quarterly audits, to identify better products for clients and generate revenue.
• Collaborate with leadership for additional ways to help achieve goals and improve team performance.
• Joined forces with company Director on task force teams to increase departmental efficiencies.
• Deliver expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
• Monitor customer account activity metrics and develop actionable insights to improve efficiency and performance.

Fort Myers, Florida, United States

• Accountable for soliciting business accounts and developing strategic alliances with clients and internal partners.
• Implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth.
• Optimize business performance with consistent data tracking and analysis of ongoing operations.
• Leverage industry and operational knowledge to develop new revenue streams.
• Identify and solve complex business challenges with high-level financial acumen.
• Analyze sales, marketing and promotional strategies using industry expertise.