Jed Cipriano Email and Phone Number
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Over the past years, I have developed my leadership and project management / team building skills by working at one of the fastest tech startup companies in CA.I have built from scratch and maintained great client relationships with huge tech companies that contributed at the very least $1M of annual revenue to the business.I specialize in Project Management, Client Relationships, Customer Service, Training Development, KPI Management, Quality Assurance, Process Improvement, Business Development, Root Cause Analysis, Campaign Budgets, People Management, Team Leadership, Leadership Development, Performance Management, and Coaching.If you would ask my colleagues about myself, they'd probably say I'm a "hungry one". I never stop learning - always enthusiastic to broaden my knowledge, skills, and most especially in getting things done.I am highly dedicated and a fast worker. Outside of work, I spend my time with my amazing wife and 3 adorable kids.
Hybrids Team
View- Website:
- hybrids.team
- Employees:
- 28
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General Manager | Team BuilderHybrids Team Jan 2016 - Present -
Customer Success ConsultantFmsly Aug 2020 - Aug 2022 -
General Manager | Team BuilderReferralcandy Jan 2016 - Feb 2016 -
General ManagerTradegecko Pte. Ltd. May 2014 - Dec 2015 -
Client Success DirectorTaskus Oct 2013 - Apr 2014WORK EXPERIENCE SUMMARY at TaskUs:• Initially managed a small team of Virtual Assistants that serviced hundreds of different clients. • Built and maintained watershed campaigns for the business – that contributed, at the very least, $1M in annual revenue.• Managed more than fifty (50+) campaigns simultaneously with over 500 Teammates.• Supervised 7 Operations Managers and 1 Company Trainer.• Worked with HR, Operations, and co-executives in building/improving policies/processes.• Worked with the Training Department on creating and execution of training programs.• Worked with VP of Operations to save the company some finances by improving attendance.• Maintained Labor Costs within the range of expectations.• Kept attrition level within the range of expectations.• Grew client businesses spending by 5% per quarter through organic campaign growth.• Ensured trial campaigns conversion at 90%.• Organized client visits at the Manila office.• Participated in company presentations to prospects and existing clients face-to-face in the US. -
Operations DirectorTaskus Oct 2012 - Sep 2013Managed an operations team of 500+ people in 60+ different campaigns. -
Operations ManagerTaskus Apr 2011 - Sep 2012Worked with multiple clients - in small to medium sized campaigns. Highly involved building processes from scratch. -
Operations SupervisorTaskus Aug 2009 - Mar 2011Supervised a team of 4 to 8 to 50 Virtual Assistants capable of executing tasks from the simplest data encoding to calendar management to blog writing down to making cold calls for clients.Managed more than a hundred different clients - via email, phone, and/or face-to-face.Worked directly with the Philippines Operations Manager, US Operations Managers, company CEO, and President. -
Business Development AssociateMysns Nov 2008 - Aug 2009One of the top performers in Customer Service.Transferred to Sales and performed as Senior Sales AssociateHelped build a small lead generation team – worked on strategies and execution.Worked with the Operations Manager as a Senior Associate in helping build/improve processes.
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Operations AssociateGenpact Mar 2008 - Nov 2008Provided stellar customer service for Wachovia Direct Access Retail customers. -
Operations AssociateConvergys Oct 2007 - Feb 2008Provided customer service and basic tech support for Sprint customers.
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Operations AssociateHsbc Card Services May 2006 - Apr 2007Provided customer support for HSBC Manila cardholders.Quality Associate Award Recipient; Top Stars and Beyond Award Recipient; Above Standard CallRating Recipient; One of the top candidates for Assistant Team Leader
Jed Cipriano Skills
Jed Cipriano Education Details
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Communication
Frequently Asked Questions about Jed Cipriano
What company does Jed Cipriano work for?
Jed Cipriano works for Hybrids Team
What is Jed Cipriano's role at the current company?
Jed Cipriano's current role is Offshore Team Builder | General Manager | Sales | Customer Success | Virtual Assistants | Paralegal | Accounting Assistants.
What is Jed Cipriano's email address?
Jed Cipriano's email address is je****@****kus.com
What is Jed Cipriano's direct phone number?
Jed Cipriano's direct phone number is +65 3157*****
What schools did Jed Cipriano attend?
Jed Cipriano attended De La Salle University.
What skills is Jed Cipriano known for?
Jed Cipriano has skills like Training, Management, Business Development, Team Leadership, Call Centers, Customer Service, Lead Generation, Operations Management, Leadership, Process Improvement, Coaching, Quality Assurance.
Who are Jed Cipriano's colleagues?
Jed Cipriano's colleagues are Marlon C., Caih De Vera, Kathrina Serenio, Monica Aguirre, Jocelyn Constantino, Zyril Rome Solicito, Anna Marie Nodado.
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