Jed Cipriano

Jed Cipriano Email and Phone Number

Offshore Team Builder | General Manager | Sales | Customer Success | Virtual Assistants | Paralegal | Accounting Assistants @ Hybrids Team
Jed Cipriano's Location
Calabarzon, Philippines, Philippines
Jed Cipriano's Contact Details

Jed Cipriano personal email

n/a

Jed Cipriano phone numbers

About Jed Cipriano

Over the past years, I have developed my leadership and project management / team building skills by working at one of the fastest tech startup companies in CA.I have built from scratch and maintained great client relationships with huge tech companies that contributed at the very least $1M of annual revenue to the business.I specialize in Project Management, Client Relationships, Customer Service, Training Development, KPI Management, Quality Assurance, Process Improvement, Business Development, Root Cause Analysis, Campaign Budgets, People Management, Team Leadership, Leadership Development, Performance Management, and Coaching.If you would ask my colleagues about myself, they'd probably say I'm a "hungry one". I never stop learning - always enthusiastic to broaden my knowledge, skills, and most especially in getting things done.I am highly dedicated and a fast worker. Outside of work, I spend my time with my amazing wife and 3 adorable kids.

Jed Cipriano's Current Company Details
Hybrids Team

Hybrids Team

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Offshore Team Builder | General Manager | Sales | Customer Success | Virtual Assistants | Paralegal | Accounting Assistants
Website:
hybrids.team
Employees:
28
Jed Cipriano Work Experience Details
  • Hybrids Team
    General Manager | Team Builder
    Hybrids Team Jan 2016 - Present
  • Fmsly
    Customer Success Consultant
    Fmsly Aug 2020 - Aug 2022
  • Referralcandy
    General Manager | Team Builder
    Referralcandy Jan 2016 - Feb 2016
  • Tradegecko Pte. Ltd.
    General Manager
    Tradegecko Pte. Ltd. May 2014 - Dec 2015
  • Taskus
    Client Success Director
    Taskus Oct 2013 - Apr 2014
    WORK EXPERIENCE SUMMARY at TaskUs:• Initially managed a small team of Virtual Assistants that serviced hundreds of different clients. • Built and maintained watershed campaigns for the business – that contributed, at the very least, $1M in annual revenue.• Managed more than fifty (50+) campaigns simultaneously with over 500 Teammates.• Supervised 7 Operations Managers and 1 Company Trainer.• Worked with HR, Operations, and co-executives in building/improving policies/processes.• Worked with the Training Department on creating and execution of training programs.• Worked with VP of Operations to save the company some finances by improving attendance.• Maintained Labor Costs within the range of expectations.• Kept attrition level within the range of expectations.• Grew client businesses spending by 5% per quarter through organic campaign growth.• Ensured trial campaigns conversion at 90%.• Organized client visits at the Manila office.• Participated in company presentations to prospects and existing clients face-to-face in the US.
  • Taskus
    Operations Director
    Taskus Oct 2012 - Sep 2013
    Managed an operations team of 500+ people in 60+ different campaigns.
  • Taskus
    Operations Manager
    Taskus Apr 2011 - Sep 2012
    Worked with multiple clients - in small to medium sized campaigns. Highly involved building processes from scratch.
  • Taskus
    Operations Supervisor
    Taskus Aug 2009 - Mar 2011
    Supervised a team of 4 to 8 to 50 Virtual Assistants capable of executing tasks from the simplest data encoding to calendar management to blog writing down to making cold calls for clients.Managed more than a hundred different clients - via email, phone, and/or face-to-face.Worked directly with the Philippines Operations Manager, US Operations Managers, company CEO, and President.
  • Mysns
    Business Development Associate
    Mysns Nov 2008 - Aug 2009
    One of the top performers in Customer Service.Transferred to Sales and performed as Senior Sales AssociateHelped build a small lead generation team – worked on strategies and execution.Worked with the Operations Manager as a Senior Associate in helping build/improve processes.
  • Genpact
    Operations Associate
    Genpact Mar 2008 - Nov 2008
    Provided stellar customer service for Wachovia Direct Access Retail customers.
  • Convergys
    Operations Associate
    Convergys Oct 2007 - Feb 2008
    Provided customer service and basic tech support for Sprint customers.
  • Hsbc Card Services
    Operations Associate
    Hsbc Card Services May 2006 - Apr 2007
    Provided customer support for HSBC Manila cardholders.Quality Associate Award Recipient; Top Stars and Beyond Award Recipient; Above Standard CallRating Recipient; One of the top candidates for Assistant Team Leader

Jed Cipriano Skills

Training Management Business Development Team Leadership Call Centers Customer Service Lead Generation Operations Management Leadership Process Improvement Coaching Quality Assurance Start Ups Crm Call Center Performance Management Analysis Account Management Sales Team Management Microsoft Office Research Salesforce.com Email Marketing Wordpress Writing Business Strategy Six Sigma Offshore Management Team Building Outbound Marketing Zendesk Productivity Improvement Productivity Coaching Quality Management Quality Control Sales Management Business Process Improvement Customer Relationship Management Contact Centers

Jed Cipriano Education Details

Frequently Asked Questions about Jed Cipriano

What company does Jed Cipriano work for?

Jed Cipriano works for Hybrids Team

What is Jed Cipriano's role at the current company?

Jed Cipriano's current role is Offshore Team Builder | General Manager | Sales | Customer Success | Virtual Assistants | Paralegal | Accounting Assistants.

What is Jed Cipriano's email address?

Jed Cipriano's email address is je****@****kus.com

What is Jed Cipriano's direct phone number?

Jed Cipriano's direct phone number is +65 3157*****

What schools did Jed Cipriano attend?

Jed Cipriano attended De La Salle University.

What skills is Jed Cipriano known for?

Jed Cipriano has skills like Training, Management, Business Development, Team Leadership, Call Centers, Customer Service, Lead Generation, Operations Management, Leadership, Process Improvement, Coaching, Quality Assurance.

Who are Jed Cipriano's colleagues?

Jed Cipriano's colleagues are Marlon C., Caih De Vera, Kathrina Serenio, Monica Aguirre, Jocelyn Constantino, Zyril Rome Solicito, Anna Marie Nodado.

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