Jed Desucatan Email & Phone Number

Cebu City, PH

Cebu, Central Visayas, Philippines

-Take care of all aspects of user and license management for clients, including new user setup or deactivation, roles, profiles, permissions, public groups, organization-wide defaults (OWD), and sharing rules.-Handle Salesforce configuration changes, including but not limited to: Workflow, Process Builder, Flow, Assignment rules, approval processes.

Cebu, Central Visayas, Philippines

-maintain user licenses (create/deactivate user accounts)-maintain security including sharing rules and object/field visibility-design, create and maintain user roles, profiles and hierarchies-create and maintain fields, views, reports, dashboards, and other salesforce.com objects and functions-optimise page layouts to improve end-user adoption /.

Cebu City, Philippines

Salesforce (SF) Certified Administrator-Create & maintain fields, views, page layouts, report types & other Salesforce objects & functions-Maintain, enhance & create workflow rules, validation rules & configurations within SF-Maintain security including sharing rules & security levels-Install & maintain apps from the AppExchange-Design, create & maintain.

Cebu City, Philippines

• My role focuses on the END to END sales process from leads/accounts, activities, opportunities, quotes, forecasting to claiming of sales. I provide support and/or training for the entire North America sales team with.
• Lead and Contact Management (Lead and Contact Creation, Lead to Account Creation, Contact Creation, etc.)
• Account Management (Account Creation, Account Change Requests, Accounts Merge, Account Ownership Transfer, etc).
• Activity Management
• Opportunity Management (Creation,Product Standard Price Book Update,Provide Dealmaker License)
• TAS Deal Maker Playbook and Account Plan Management

Cebu City, Philippines

Supports both Salesforce.com(SFDC) and CRM Fusion Tools. This includes serving the following support capacities:-SFDC Reports and Dashboards Management and CRM Fusion Tool Administration.-SFDC Reports and Dashboards training support.-User adoption - testing/validating of CRM changes as requested by the COE team. (Specialization: -SFDC Reports and.

Cebu City, Philippines

• Creates and maintains Reports and Dashboards in SalesForce.com
• Support the US- and EMEA-Based Direct Marketing team with research, data validation and prepare tasks from prospects in SalesForce.com.
• Tracks the Lead activity from Eloqua Tool (Form submission, website clickthroughs, adwords, email open)
• Help maintain high-quality data through provided reports and tools.
• Create tasks for Direct Marketing Associates.
• Data entry projects, as assigned.

Cebu City, Philippines

• Provided hardware technical support for Lexmark Inkjet Printers.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provided technical support for Windows, MAC and Linux operating system environment.
• Provided technical support for Printer network configuration (Wireless and Ethernet)
• Setup and configure Printer solutions.

Cebu City, Philippines

• Provided hardware technical support for Dell desktop and laptop computers.
• Troubleshoots basic registry problems for different Windows OS.
• Provided technical support for internet issues both for wired & wireless connections.
• Provided technical support for security software (anti-viruses & anti-spywares)
• Setup and configure dell peripherals (printers, etc.)