Jed Dimaapi Email & Phone Number

San Mateo, California, United States

San Francisco, California, United States

• Operate autonomous vehicles in-field for testing• Maintain aware mindset during vehicle operation to ensure safety to the public, passengers and vehicle. • Troubleshoot any errors displayed in software, usually dealing with lidars, radars, cameras and hardware• Write comprehensive reports and notes to specify daily testing and results for our operations and engineering teams.

Oakland

Install and Trouble shooting of switch,routers, IPTV, VOIP and high speed internet/DSL, services on the IP network. Design and Installation of inside wirings for both Residential and Business Accounts.Knowledge of testing equipment , tools and several application to trouble shoot issue.Knowledge Home Networking and Installations of wifi adapters, repeater . hardware and software.Knowledge of TCP/IP fundamentals(including IPv6 AND IPv4 multicastKnowledge of installation IP/camera and home alarm networks.Knowledge of JDSU,OS X, WINDOWS AND LINUX.Installations of Satellite Services(DIRECTV, FLATFORM)knowledge of MDU and POTS Line.ability to work in small spaces, climb ladders and stepped or unstepped poles.installations of FTTP(fiber to the premises)Educate customers on service features ,functionality on both UVERSE (iptv )and DIRECTV.(satellite)Experience Home Networking such Smart tv, HDMI, S/PDIF and Home theater surround sounds.Knowledge of Coax and Fiber splicingMechanical fiber splicing terminating at prem.Installations of ONT.(BPON, GPON)

San Francisco Bay Area

• Utilize exceptional customer service skills, sales techniques and product knowledge to connect and provide customers to the right product.• Provide product knowledge expertise for consumers and other associates.• Assist with lost prevention efforts by providing proactive customer service• Maintain knowledge of all store departments and performed cash register transactions,shipping and receiving duties, stock the floor, perform cleaning tasks, and build visual displays

Hayward, Ca

• Served was a primary contact for customers and fellow representatives in product support or problem solution.• Resolve high volume of calls (70-100 a day) with efficiency and accuracy, while recording detailed account information and maintaining company standards.• Maintained and reached monthly metrics to ensure numbers were met.• Developed strong people skills from dealing with different situations and problems everyday.• Sold memberships to new customers and create plans to meet specific goals.